Admin and Business Support Officer Level C Halford House in Leicester

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job reference: REQ7878

Date posted: 24/06/2026

Application closing date: 12/07/2026

Location: Halford House

Salary: £25,583 - £25,989 Per Year (pro rata for part time hours)

Package: Total benefit value (includes pension contribution and full holiday entitlement): £35,437

Contractual hours: 37

Basis: Full time

Job category/type: Business Support

Join our ever-improving service ensuring children are at the heart of our work. This is a fantastic opportunity to join Children’s Services and play a key role in improving life for families and children. The various teams across the service are dedicated to children’s social care to support the most vulnerable people in Leicester. As the service is large, the work is varied and we have many different locations across the city, you’ll have the opportunity and exposure to learn new skills and build on your experiences.

Working in a busy yet challenging environment, you’ll provide administrative support to the service which could include minute taking, maintaining records, reception duties and processing financial aspects of the role. Working in Halford House or one of the children and young people family centres these are all office based roles.

What you’ll be doing:

• You’ll ensure the service runs smoothly by responding to face-to-face enquiries, answering the telephone, responding to emails; resolving enquiries in an efficient way.
• You’ll be responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential as well as process payment of orders/invoices or payments direct to individuals.
• You may support meetings by taking notes/minutes, cover reception duties and switchboard services.

What you’ll need:

• You’ll have some experience of carrying out administration tasks, supporting meetings as well as have a good understanding of the importance of customer care.
• Using good verbal and written communication skills, you’ll provide excellent customer service when resolving and responding to a variety of enquiries.
• With strong organisational skills, you’ll be able to work under pressure, in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner.
• You’ll have proficient IT skills to carry out general administrative tasks, maintain records and databases and produce simple reports to aid service delivery.
• Working with speed, accuracy, and high attention to detail, to deliver a high-quality frontline service.

What we can offer you:

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We’ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains.

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible.

If you'd like a chat before applying, feel free to contact Louise Remzi-Browne on 0116 4542089. This is an open advert therefore we will complete the short-listing soon after receiving your application. If short-listed you'll be called for an assessment and interview thereafter.