Emergency Control Room Officer in Anstey

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference REQ8255 Date posted 25/08/2026 Application closing date 06/09/2026 Location 401 Anstey Lane Salary £15,968 - £17,322 Per Year Package Total benefit value (includes pension contribution and full holiday entitlement):£23,377 Contractual hours 20 Basis Part time Job category/type Adult Social Care Attachments Job Specification.pdf

The LeicesterCare Emergency Control Centre provides an emergency alarm service to anyone who feels vulnerable or alone, whatever their age or needs. Offering reassurance, support, and peace of mind by providing a direct link to a caring control centre around the clock, every day of the year.

Requests for assistance can be raised directly by the person pressing a help button, or by automatic Care Technology sensors detecting events such as falls, doors opening and beds being unoccupied etc.

When the request for assistance is received at our local control room, your role will be to support the person and understand what help is required, organising assistance, contacting relatives, neighbours, carers, doctors, and/or the emergency services as required.

This is a part time, permanent position working 20 hours a week. For this you'll need to be able to work a 7 day rotating shift pattern covering morning, afternoon and evening shifts. Your role will specifically help cover the three shifts per day between 7:00am and 10:30pm.

What you’ll be doing

Day to day you’ll handle a variety of calls received at LeicesterCare so that people in need of assistance or reassurance are appropriately supported. Organising the appropriate response to their alarm call. Working with the person calling, their nominated responders, their GP or health professionals, emergency services, social care services among other professionals who may be involved.

As part of a team of 13 control room staff you’ll create strong links to other Social Care teams, especially the Care Technology and 24 hour crisis response services.

What you’ll need

Your communication and problem-solving skills will be essential in this role. During a live call you will need to be able to pull together information from various sources, e.g., what the person is saying, how they are sounding, previous contacts, known situations, etc., to understand how you can best support their needs. Being confident in your decision making when organising a response, as well as being empathetic and reassuring to the person.

You’ll also be able to use various IT systems. Including, the range of Microsoft Office applications, the Adult Social Care database and the Care Technology database.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave and membership of the Local Government Pension Scheme. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose fromseveralflexible benefits,including discounts on city buses and trains.

We’re committed to recruiting a diverse and highly talented workforce as we continue to build acouncil that is fitting and representative of our great city. That’s why we’ve designed ourrecruitment process to put you at ease, make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible.

Interviews will take place week commencing 14th September 2026.