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- Tasks: Be the go-to person for customer requests and ensure top-notch service delivery.
- Company: Join Leica Microsystems, a leader in life sciences and innovative technology.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Why this job: Make a real difference in healthcare while working with passionate colleagues.
- Qualifications: GCSE or equivalent; customer service experience preferred.
- Other info: Fluent Dutch is required; French is a bonus.
The predicted salary is between 30000 - 42000 £ per year.
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
The Customer Service Advocate is responsible for the interface between the customers, the field service and the other internal teams. The mission is customer satisfaction, timely execution of the service jobs, including remote and field service activities, until full customer satisfaction and best utilization of the field resources.
In This Role, You Will Have The Opportunity To:
- Be the single point of entry for all customers’ requests (via email and phone calls) related to aftermarket service activities for the Netherlands and Belgium.
- Order spare parts, if required, and monitor delivery.
- Optimise the planning of the Field Service Engineers to ensure fast reactivity, reduce travel times and provide the best outcome for the customer.
- Create customer quotes and follow-up with the customers to get the purchase orders in time, in case the intervention is not covered by a contract or warranty.
- Co-ordinate the timely closure of Work Orders in SFDC and SAP and make sure all returns and invoicing are completed in line with our KPIs.
The Essential Requirements Of The Job Include:
- Education – GCSE, VMBO, MAVO diplomas, or equivalent.
- Experience of working with customers in a similar role.
- It would be a plus if you also possess previous experience in: SAP, Salesforce.
- Dutch speaking verbal/written would be a bonus.
- French speaker preferable, but not essential.
- Dutch speaker required.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Customer Service Advocate – Benelux Region in Milton Keynes employer: Leica Microsystems
Contact Detail:
Leica Microsystems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advocate – Benelux Region in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Leica Microsystems or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand how they innovate and contribute to life sciences. This will help you align your answers with what they’re looking for and show you’re genuinely interested.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve solved problems or dealt with difficult customers. Be ready to share these experiences during your interview to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the field.
We think you need these skills to ace Customer Service Advocate – Benelux Region in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Service Advocate role. Highlight any customer service experience and relevant qualifications, especially if you’ve worked with SAP or Salesforce before.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for life sciences and how you can contribute to customer satisfaction at Leica Microsystems. Don’t forget to mention your language skills, especially if you speak Dutch or French!
Showcase Your Communication Skills: As a Customer Service Advocate, communication is key. In your application, demonstrate your ability to communicate clearly and effectively, whether it’s through your writing style or by providing examples of past interactions with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Leica Microsystems!
How to prepare for a job interview at Leica Microsystems
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss how you've handled challenging situations in the past. Think of specific examples where you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Familiarise Yourself with the Company
Do some homework on Leica Microsystems and Danaher. Understand their products, values, and the impact they have in life sciences. This knowledge will help you connect your answers to their mission and demonstrate your genuine interest in the role.
✨Prepare for Role-Specific Questions
Expect questions about managing customer requests and coordinating service activities. Be ready to explain how you would optimise field service planning and ensure customer satisfaction. Use the job description as a guide to anticipate what they might ask.
✨Showcase Your Language Skills
Since Dutch is a requirement, be prepared to demonstrate your proficiency. If you speak French, mention that too! Being multilingual can set you apart, so don’t shy away from highlighting these skills during the interview.
