Director Sales Operations and Customer Care EMEA

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact—innovating at the speed of life.

Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI‑based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible. Learn about the Danaher Business System which makes everything possible.

The Director Sales Operations & Customer Care EMEA is responsible for leading and transforming the Customer Care, Order Management and Sales Operations organizations across the region, with the mission to deliver differentiated customer experience and drive commercial operational excellence. The team is composed of approximately 50 employees (associates) located across major EMEA markets (Germany, France, Italy, UK). This role designs the processes, governance and operating mechanisms that enable reliable forecasting, optimized backlog conversion and scalable Order‑to‑Cash performance. This position reports directly to the VP/GM EMEA and is part of the EMEA Commercial Leadership Team. The role is based in France, the UK or Germany, with a remote work mode.

In This Role, Your Key Responsibilities Are:

• Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.
• Build a best‑in‑class customer‑centric operating model, ensuring excellence in call handling, order processing, backlog and tender management, and invoicing.
• Own and elevate the EMEA forecasting process (weekly and monthly), increasing funnel discipline, forecast accuracy and revenue predictability in close partnership with the EMEA Finance Director and VP EMEA.
• Lead the PSI (Product–Sales–Inventory) process, enabling strong operational alignment between factories, Business Units and Sales teams to optimize availability, planning and execution.
• Drive Order‑to‑Cash performance through the deployment of Daily Management, Standard Work, root‑cause problem solving and continuous improvement methodologies.
• Champion cross‑functional operational excellence initiatives, accelerating digitalization, automation, lean workflows and end‑to‑end process redesign.
• Build and inspire an inclusive, high‑performing organization, ensuring strong integrity, transparency and compliance through effective talent development, succession planning and performance management.

The Essential Requirements Of The Job Include:

• Significant experience leading Customer Care, Order Management and/or Sales Operations in an international commercial environment.
• Demonstrated track record in operational transformation, including digitalization, automation, lean methodologies and standardized workflow implementation.
• Experience with the Danaher Business System (DBS) or with continuous improvement methodologies (Lean, Fundamentals, Growth tools).
• Proven ability to lead multi‑country teams within a matrixed, global organization.
• Hands‑on experience implementing or scaling digital tools, workflow platforms, RPA or automation in commercial operations.
• Experience managing organizations of 25+ employees, including people managers across different countries.

Travel Requirements: Ability to travel 30% across EMEA.

It would be a plus if you also possess previous experience in:

• Dual experience spanning both Commercial and Sales Operations roles.
• Understanding of capital equipment business dynamics and experience working in environments with non‑recurring revenue models.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. Join our winning team today. Together, we’ll accelerate the real‑life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.