At a Glance
- Tasks: Be the go-to person for customer requests and coordinate service engineers for optimal efficiency.
- Company: Join Leica Microsystems, a leader in life sciences and innovative technology.
- Benefits: Gain hands-on experience in a supportive environment with opportunities for growth.
- Other info: On-site role in Milton Keynes with a focus on teamwork and customer satisfaction.
- Why this job: Make a real impact in healthcare while working with passionate colleagues.
- Qualifications: GCSE or equivalent, customer service experience, and familiarity with SAP and Salesforce.
The predicted salary is between 30000 - 40000 £ per year.
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.
The Customer Service Advocate is responsible for the interface between the customers, the field service, and other internal teams. In addition, this role is responsible for Service Dispatch and planning for a team of 7 to 10 Field Service Engineers, ensuring optimal resource utilization and service efficiency. The mission is customer satisfaction and the timely execution of service jobs, including remote and field service activities, through to full customer satisfaction and best utilisation of field resources. This position reports to the Service Delivery Manager and is part of the Service Delivery Team located in Milton Keynes and will be an on-site role.
In this role, you will have the opportunity to:
- Be the single point of entry for all customer requests (via email and phone) related to aftermarket service activities for the Netherlands and Belgium.
- Act as Service Dispatcher/Planner for regional Field Service Engineers, ensuring efficient scheduling, maximized productivity, and reduced travel time.
- Coordinate customer appointments in alignment with spare parts delivery and dispatch Field Service Engineers accordingly.
- Coordinate the timely closure of Work Orders in SFDC and SAP and ensure all returns and invoicing are completed in line with KPIs.
- Optimise planning of Field Service Engineers to ensure fast response, reduce travel times, and deliver the best outcome for the customer.
Essential requirements of the job include:
- Education – GCSE, VMBO, MAVO diplomas, or equivalent.
- Experience of working with customers in a similar role.
- Previous experience of SAP.
- Previous experience of Salesforce.
Preferred experience:
- Dutch or French speaking verbal/written would be a bonus.
Customer Service Advocate – Benelux Region employer: Leica Microsystems
At Leica Microsystems, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. Located in Milton Keynes, our team thrives on meaningful projects that contribute to life-saving advancements in the life sciences sector, while enjoying opportunities for professional growth and development. With a strong commitment to customer satisfaction and a supportive environment where every voice is valued, joining us means being part of a mission that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advocate – Benelux Region
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Leica Microsystems. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their commitment to innovation and customer satisfaction so you can show how you fit right in.
✨Tip Number 3
Practice your communication skills. As a Customer Service Advocate, you'll need to convey information clearly and effectively, so role-play common scenarios with a friend.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Leica Microsystems.
We think you need these skills to ace Customer Service Advocate – Benelux Region
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advocate role. Highlight your experience with customer interactions and any relevant software like SAP and Salesforce. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t forget to mention any languages you speak, especially Dutch or French!
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, particularly in customer service settings. This will show us that you're ready to handle the fast-paced environment at Leica Microsystems.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Leica Microsystems
✨Know Your Customer Service Basics
Brush up on your customer service principles and practices. Understand how to handle customer inquiries, complaints, and the importance of maintaining a positive attitude. This will show that you’re ready to be the go-to person for customer requests.
✨Familiarise Yourself with SAP and Salesforce
Since previous experience with SAP and Salesforce is essential, make sure you know the basics of these systems. If you can, practice using them or watch tutorials online. Being able to discuss your familiarity with these tools will give you an edge.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Service Advocate. Prepare answers that demonstrate your problem-solving skills and ability to manage multiple tasks, like scheduling and dispatching Field Service Engineers efficiently.
✨Showcase Your Language Skills
If you speak Dutch or French, be sure to highlight this during your interview. It’s a bonus that could set you apart from other candidates. Practice a few key phrases in both languages to show your commitment and readiness to engage with customers in their preferred language.
