Field Service Engineer - North UK - Scotland in Amersham

Leica Microsystems has helped shape the future of microscopy for over 170 years by developing ground breaking optical and digital solutions. As a global leader, we’re driven by continuous improvement to excite our customers and to create the best work environment for our people. Customer focus, innovation, and teamwork are at the core of our culture and the foundation of our success.

This field-based role reports to the UK Service Manager. Our Field Service Engineers provide all aspects of service support and are the main face of the company to our customers. This role is located in the Scotland area to cover the territory, providing field support to our customers including maintenance servicing, repair and installation of life science, confocal and microscopy equipment sold by Leica Microsystems in the UK, with some potential European travel in the Northern European region.

Your responsibilities include delivering field service to minimize customer downtime and costs, handling assigned, unscheduled maintenance visits, scheduling and delivering them within the customers’ expectations.

• You will perform breakdown repairs, maintenance and installations at customers' sites.
• Respond to customer support calls within an assigned territory, with travel to other regions as required.
• Become technically proficient in the support of our wide range of Leica Nano devices, so you can provide world class support to our customer base.
• Complete all administrative operations within the target timelines providing detailed service reports for all service activities.
• Build relationships with customers by fostering a positive and professional attitude to exceed their expectations.

Additional Responsibilities:

• Work closely, when required, with our RA/QA team to report any defects or PMDR (Potential Medical Device Reporting) issues that may arise.
• Support our approved third-party suppliers to ensure smooth operation and integration of their equipment with ours.
• Manage tools and test equipment inventory, ensure that diagnostic tools are kept calibrated and in full working order.

Our Expectations:

• Ideally qualified to HNC level in Engineering (mechatronics, electronics etc) or equivalent experience accepted.
• Knowledge of life science and confocal systems would be an advantage.
• Experience of Microscopy an advantage but not essential.
• Full Clean Driving licence.
• Good/sound knowledge and skills with IT, experience with Service Max/SFDC an advantage.
• Fluency in English, excellent communication skills a must, both with customers and internally within the team.
• The ability to work independently and part of a team essential.
• Be engaged in personal growth with a good sense of self-awareness.
• Be flexible and able to travel when required.
• Commercially aware around identifying business opportunities driving growth within the business.

What We Offer:

• Attractive Benefits package (pension, healthcare, fitness, life assurance, and many more).
• Competitive Salary and bonus plan.
• Company Car.
• Continuous training and support, with focus on personal development.

Are you interested to discover new opportunities in an innovative, team-oriented environment? Do apply online with your complete documents (cover letter, CV, certificates). We are looking forward to your application!