At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with Leica customers.
- Company: Join the iconic Leica brand and be a part of a passionate team.
- Benefits: Flexible freelance role with opportunities for personal growth and development.
- Other info: Embrace equal opportunities in a supportive and inclusive work environment.
- Why this job: Be the face of Leica and create memorable experiences for photography enthusiasts.
- Qualifications: Retail and sales experience, strong communication skills, and a passion for photography.
The predicted salary is between 30000 - 40000 € per year.
The Freelance Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. They have a passion for selling and provide exceptional levels of customer service. They have exceptional product knowledge and can build lasting customer relationships that result in repeat business and increased revenue. Leica Sales Associates live and breathe our brand values and create a customer experience that is warm, engaging and tailored to the individual.
We are looking for freelance candidates.
Key Accountabilities- Supporting the teams in reaching monthly retail targets and KPIs by providing excellent customer service.
- Understand and properly execute systems and POS procedures, and respond to and follow up on customer calls, messages and emails on a daily basis.
- Develop and maintain a list of customers and CRM database and provide customers with an exceptional and bespoke level of service including one-on-one customer sessions on Leica products.
- Provide a one-to-one personalised service and aftercare service to customers e.g. by notifying them of new products, relevant photography exhibitions and Akademie courses.
- Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping.
- Support the teams with stock management, including stock takes and reordering.
- Properly execute all stock movements on SAP.
- Follow security procedures in stores.
- Act as a brand ambassador at all times, contribute to and represent Leica at events.
- Seek to continuously develop knowledge and skills in sales, service, systems and process.
- Retail and sales experience are essential.
- Good communication and organisation skills.
- Excellent written and phone skills.
- Team player.
- Good I.T skills.
- Knowledge of using SAP is advantageous but not essential.
- Knowledge of photography.
Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.
Sales Associate - Telephone in London employer: Leica Camera Ltd
Leica is an exceptional employer that values its employees by fostering a warm and engaging work culture where passion for photography and customer service thrives. As a Sales Associate, you will enjoy opportunities for personal growth and development while being part of a brand that prioritises equal opportunities and inclusivity. Working with Leica means being part of a team that not only meets retail targets but also creates lasting relationships with customers, all within a supportive environment that encourages continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate - Telephone in London
✨Tip Number 1
Get to know the Leica brand inside out! Familiarise yourself with their products and values so you can genuinely connect with customers. This knowledge will help you stand out during interviews and show your passion for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers over the phone, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or record yourself to improve your delivery.
✨Tip Number 3
Network like a pro! Attend photography events or workshops to meet potential customers and industry professionals. Building relationships can lead to referrals and opportunities that might not be advertised.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can easily track your progress and get back to you faster.
We think you need these skills to ace Sales Associate - Telephone in London
Some tips for your application 🫡
Show Your Passion for Selling:When you're writing your application, let your enthusiasm for sales shine through! We want to see how much you love engaging with customers and providing top-notch service. Share any experiences that highlight your passion and success in sales.
Tailor Your Application:Make sure to customise your application to reflect the Leica brand values. We’re looking for candidates who can create a warm and engaging customer experience, so use examples that demonstrate your ability to connect with people and provide personalised service.
Highlight Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to showcase your excellent written and phone skills. We want to know how you’ve effectively communicated in past roles, so don’t hold back on sharing those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Leica Camera Ltd
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Leica products. Familiarise yourself with their features, benefits, and any recent launches. This will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create that warm, engaging experience Leica values.
✨Practice Your Communication Style
Since this role involves telephone sales, practice speaking clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you convey information and engage in conversation. Good communication is key!
✨Be Ready to Discuss Sales Strategies
Think about your approach to meeting sales targets and KPIs. Be prepared to discuss specific strategies you've used in the past to drive sales and build customer relationships. This will show that you understand the importance of achieving results in a retail environment.
