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- Tasks: Deliver exceptional customer service and build lasting relationships with Leica customers.
- Company: Join the iconic Leica brand at our Harrods concession.
- Benefits: Competitive salary, commission opportunities, private medical insurance, and generous leave.
- Why this job: Be a brand ambassador and immerse yourself in the world of photography.
- Qualifications: Retail experience and strong communication skills are essential.
- Other info: Enjoy training and development opportunities in a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
The Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. They have a passion for selling and provide exceptional levels of customer service. They have exceptional product knowledge and can build lasting customer relationships that result in repeat business and increased revenue. Leica Sales Associates live and breathe our brand values and create a customer experience that is warm, engaging and tailored to the individual. The role will be based at our concession in Harrods.
Key Accountabilities
- Supporting the team in reaching monthly retail targets and KPIs by providing excellent customer service.
- Understand and properly execute systems and POS procedures, and respond to and follow up customer calls, messages and emails on a daily basis.
- Develop and maintain a list of customers and CRM database and provide customers with an exceptional and bespoke level of service including one-on-one training sessions on Leica products.
- Provide a one-to-one personalised service and aftercare service to customers (e.g., through notifying them of new products, relevant photography exhibitions and Akademie courses).
- Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping.
- Support the team with stock management, including stock takes and reordering.
- Properly execute all stock movements on SAP.
- Follow security procedures in store.
- Act as a brand ambassador at all times, contribute to and represent Leica at events.
- Seek to continuously develop knowledge and skills in sales, service, systems and process.
Key Skills
- Retail and sales experience are essential.
- Good communication and organisation skills.
- Excellent written and phone skills.
- Team player.
- Knowledge of using SAP is advantageous but not essential.
- Knowledge of photography or watches.
Benefits
- Competitive salary and opportunity to earn sales-based commission.
- Private Medical Insurance.
- Life Insurance.
- Staff discount.
- 33 days annual leave (including bank holidays).
- 2 days Volunteering Day per year.
- Cycle to Work Scheme.
- Pension.
- Access to Employee Assistance Programme.
- Training & Development.
Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.
Sales Associate in London employer: Leica Camera Ltd
Contact Detail:
Leica Camera Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Leica's history, products, and values. This way, you can show your passion for the brand and how you can embody its spirit as a Sales Associate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate exceptional service. Role-play with a friend or family member to get comfortable with handling different customer interactions.
✨Tip Number 3
Network like a pro! Attend photography events or exhibitions where Leica is involved. This not only shows your enthusiasm but also helps you connect with potential colleagues and customers, making you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Leica team and ready to contribute to our success.
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Show Your Passion for Selling: When you're writing your application, let your enthusiasm for sales shine through! We want to see how much you love engaging with customers and providing top-notch service. Share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the values and expectations outlined in the job description. We appreciate candidates who take the time to align their skills and experiences with what we're looking for at Leica.
Highlight Your Product Knowledge: Since product knowledge is key for this role, don’t forget to mention any experience you have with photography or watches. We want to know how you can bring that expertise to our customers and enhance their experience!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Leica Camera Ltd
✨Know Your Product Inside Out
As a Sales Associate, you'll need to have exceptional product knowledge. Make sure you research Leica's products thoroughly before the interview. Familiarise yourself with their features, benefits, and any recent innovations. This will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Leica values exceptional customer service, so be prepared to share specific examples of how you've provided outstanding service in the past. Think about situations where you went above and beyond for a customer, and be ready to discuss how you can create a warm and engaging experience for clients.
✨Demonstrate Team Spirit
Being a team player is crucial in retail. During the interview, highlight your ability to work collaboratively with others. Share experiences where you supported your team in reaching targets or helped out during busy periods. This will show that you're not just focused on individual success but also on contributing to the team's goals.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
