At a Glance
- Tasks: Be the face of Leica, delivering exceptional customer service and building lasting relationships.
- Company: Join a renowned brand known for its commitment to quality and innovation.
- Benefits: Flexible freelance role with opportunities for personal growth and skill development.
- Other info: Embrace a dynamic work environment with equal opportunity for all applicants.
- Why this job: Passionate about photography? Share your love while helping customers discover amazing products.
- Qualifications: Retail experience and strong communication skills are essential; photography knowledge is a plus.
The predicted salary is between 25000 - 35000 £ per year.
The Freelance Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. They have a passion for selling and provide exceptional levels of customer service. They have exceptional product knowledge and can build lasting customer relationships that result in repeat business and increased revenue. Leica Sales Associates live and breathe our brand values and create a customer experience that is warm, engaging and tailored to the individual. We are looking for freelance candidates.
Key Accountabilities
- Supporting the teams in reaching monthly retail targets and KPIs by providing excellent customer service.
- Understand and properly execute systems and POS procedures, and respond to and follow up on customer calls, messages and emails on a daily basis.
- Develop and maintain a list of customers and CRM database and provide customers with an exceptional and bespoke level of service including one-on-one customer sessions on Leica products.
- Provide a one-to-one personalized service and aftercare service to customers e.g. by notifying them of new products, relevant photography exhibitions and Akademie courses.
- Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping.
- Support the teams with stock management, including stock takes and reordering.
- Properly execute all stock movements on SAP.
- Follow security procedures in stores.
- Act as a brand ambassador at all times, contribute to and represent Leica at events.
- Seek to continuously develop knowledge and skills in sales, service, systems and process.
Key Skills
- Retail and sales experience are essential.
- Good communication and organisation skills.
- Excellent written and phone skills.
- Team player.
- Knowledge of using SAP is advantageous but not essential.
- Knowledge of photography.
Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.
Freelance Brand Ambassador & Sales Associate in London employer: Leica Camera Ltd
Leica is an exceptional employer that values its employees as brand ambassadors, offering a dynamic work environment where passion for photography and sales thrives. With a commitment to equal opportunities and a culture that fosters personal growth, employees can expect tailored training and development, alongside the chance to engage with a community of like-minded individuals. Working as a Freelance Brand Ambassador & Sales Associate at Leica not only allows you to represent a prestigious brand but also provides unique opportunities to connect with customers and enhance their experience through bespoke service.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Brand Ambassador & Sales Associate in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Leica's history, products, and values. When you can chat confidently about their cameras and what makes them special, you'll impress during interviews and show you're genuinely passionate about being a part of the team.
✨Tip Number 2
Network like a pro! Attend photography events, exhibitions, or workshops where Leica is involved. Meeting people in the industry can lead to valuable connections and even job opportunities. Plus, it shows your commitment to the brand!
✨Tip Number 3
Practice your sales pitch! Role-play with friends or family to refine your approach. Focus on how you'd engage customers and provide that tailored service that Leica prides itself on. The more comfortable you are, the better you'll perform in real situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Freelance Brand Ambassador & Sales Associate in London
Some tips for your application 🫡
Show Your Passion for the Brand:When you're writing your application, let your love for Leica shine through! Share why you’re excited about the brand and how you connect with its values. We want to see that you live and breathe what we stand for.
Tailor Your Experience:Make sure to highlight your retail and sales experience in a way that aligns with what we’re looking for. Use specific examples that demonstrate your exceptional customer service skills and how you've built lasting relationships with customers.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in our book!
How to prepare for a job interview at Leica Camera Ltd
✨Know Your Brand Inside Out
Before the interview, dive deep into Leica's history, values, and product range. Being able to discuss specific products and how they align with customer needs will show your passion for the brand and your ability to connect with customers.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you successfully met sales targets or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Engage with Personalisation
Think about how you can tailor your approach to different customers. During the interview, share ideas on how you would create a bespoke experience for clients, demonstrating your understanding of the importance of personalisation in sales.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals. For example, ask about their approach to customer engagement or how they support their brand ambassadors.
