At a Glance
- Tasks: Be the face of Leica, delivering exceptional customer experiences and building lasting relationships.
- Company: Join a renowned brand that values creativity and customer connection.
- Benefits: Flexible freelance role with opportunities for personal growth and skill development.
- Other info: Embrace a dynamic environment with equal opportunity for all.
- Why this job: Combine your passion for photography and sales while representing an iconic brand.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Freelance Sales Associate is the face of Leica and delivers the Leica brand experience to prospective and existing Leica customers. They have a passion for selling and provide exceptional levels of customer service. They have exceptional product knowledge and can build lasting customer relationships that result in repeat business and increased revenue. Leica Sales Associates live and breathe our brand values and create a customer experience that is warm, engaging and tailored to the individual. We are looking for freelance candidates.
Key Accountabilities
- Supporting the teams in reaching monthly retail targets and KPIs by providing excellent customer service.
- Understand and properly execute systems and POS procedures, and respond to and follow up on customer calls, messages and emails on a daily basis.
- Develop and maintain a list of customers and CRM database and provide customers with an exceptional and bespoke level of service including one-on-one customer sessions on Leica products.
- Provide a one-to-one personalized service and aftercare service to customers e.g. by notifying them of new products, relevant photography exhibitions and Akademie courses.
- Assist with the presentation of products and displays according to visual merchandising guidelines and maintain exceptional standards of housekeeping.
- Support the teams with stock management, including stock takes and reordering.
- Properly execute all stock movements on SAP.
- Follow security procedures in stores.
- Act as a brand ambassador at all times, contribute to and represent Leica at events.
- Seek to continuously develop knowledge and skills in sales, service, systems and process.
Key Skills
- Retail and sales experience are essential.
- Good communication and organisation skills.
- Excellent written and phone skills.
- Team player.
- Knowledge of using SAP is advantageous but not essential.
- Knowledge of photography.
Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.
Freelance Brand Ambassador & Sales Associate employer: Leica Camera Ltd
Leica is an exceptional employer that values its employees as brand ambassadors, offering a dynamic work environment where passion for photography and sales thrives. With a commitment to personal development, employees enjoy tailored training opportunities and the chance to build meaningful customer relationships in a supportive team culture. Working with Leica not only provides competitive benefits but also the unique advantage of being part of a prestigious brand that celebrates creativity and innovation in the heart of the retail landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Freelance Brand Ambassador & Sales Associate
✨Tip Number 1
Get to know the Leica brand inside out! Familiarise yourself with their products and values so you can genuinely connect with customers. This knowledge will help you stand out during interviews and show your passion for the role.
✨Tip Number 2
Network like a pro! Attend photography events or exhibitions where Leica is present. Engaging with potential customers and industry professionals can lead to valuable connections and opportunities that might just land you the job.
✨Tip Number 3
Practice your sales pitch! Role-play with friends or family to refine your approach. Being able to confidently showcase your sales skills will impress interviewers and demonstrate your ability to provide exceptional customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Leica team and ready to represent the brand with enthusiasm.
We think you need these skills to ace Freelance Brand Ambassador & Sales Associate
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for sales and customer service shine through. We want to see how much you love the Leica brand and how you can bring that enthusiasm to our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail and sales. We’re looking for candidates who can connect with our customers, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Leica Camera Ltd
✨Know Your Brand Inside Out
Before the interview, dive deep into Leica's history, values, and product range. Being able to discuss specific products and how they align with customer needs will show your passion for the brand and your ability to connect with customers.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you successfully met sales targets or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Engage with Personalisation
Think about how you can tailor your approach to different customers. During the interview, share ideas on how you would create a bespoke experience for clients, demonstrating your understanding of the importance of personalisation in sales.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also gives you a chance to assess if the company aligns with your values and career goals. Ask about their expectations for a Freelance Sales Associate and how success is measured.
