eCommerce Sales Associate

As an eCommerce Sales Associate at Leica, you will be the first point of contact for our customers online, delivering a premium and personalised experience that reflects the Leica brand. You will guide customers through every stage of their journey – from discovery and consultation to purchase and aftercare – ensuring they feel valued and connected to the Leica community.

You will play a key role in growing our eCommerce business by building strong relationships, acquiring new customers, and supporting sales performance. This role requires both technical confidence in our products and a passion for exceptional service.

The position is full-time, including Saturdays in our Leica Mayfair store, with weekdays based at Head Office.

Key Accountabilities

• Provide customers with an exceptional and bespoke level of service and aftercare including online consultations, Test Drives and one-to-one sessions on Leica products.
• Support the team by covering all customer communication touchpoints, such as e-mails, telephone, WhatsApp, and live chat.
• Work closely with retail stores to promote Omnichannel ways of working and ensure the customer experience is seamless online/offline.
• Support the Leica eCommerce team in reaching monthly retail targets and KPIs by providing excellent customer service.
• Build relationships with VIP customers, inviting and attending company events to grow customer relationships.
• Be an ambassador for the Leica brand, demonstrate flexibility, willingness, and enthusiasm, and always communicate positively about the brand.

Operations

• Support the eCommerce team with operations and order fulfilment.
• Understanding and ensuring all systems and sales procedures are always followed, including necessary invoices and processing returns on SAP, DOA replacements, and customer vouchers.
• Continuously develop knowledge and skills in sales, service, systems, and fulfilment to drive efficiency.

Key Skills

• Strong photography knowledge, with the ability to explain technical information clearly and confidently.
• Target driven and sales focused.
• Strong communication & Interpersonal Skills
• Strong administrative and organisational skills with meticulous attention to detail.
• Ability to work as part of a team.
• Positive and hardworking attitude
• Self-motivated and able to work on own initiative.
• Good time management and planning skills
• IT literate
• Competitive salary and opportunity to earn sales-based commission
• Private Medical Insurance with Vitality
• 25 days annual leave plus Bank Holidays
• 2 Volunteering days per year
• Cycle to Work Scheme
• Access to Employee Assistance Programme
• Social events
• Training & Development
• Life Insurance Scheme

Leica is committed to and promotes the principle of equal opportunities in employment. We aim to treat people fairly and ensure that discrimination does not occur at any stage of recruitment, selection or employment on any grounds including race, religious beliefs, gender reassignment, ethnic or national origin, sex, age, marital status, disability, sexual orientation, pregnancy or maternity and trade union activities. It is the policy of Leica to ensure that all job applicants and colleagues are recruited, trained and promoted solely on the basis of their abilities.