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- Tasks: Provide high-quality mental health triage and assessment via a 24/7 telephone service.
- Company: Hywel Dda University Health Board, dedicated to transforming mental health services.
- Benefits: Comprehensive training, ongoing professional development, and flexible working patterns.
- Why this job: Make a real difference in people's lives during their mental health crises.
- Qualifications: Experience in mental health practice and strong decision-making skills.
- Other info: Join a supportive team committed to compassion, prevention, and resilience.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting opportunity to shape and modernise Mental Health services in Hywel Dda University Health Board, based at Prince Philip Hospital, Llanelli and Withybush General Hospital, Haverfordwest. The Transforming Mental Health Agenda includes a single point of contact to improve access for everyone. The service will be a 24/7 telephone mental health triage and assessment service delivered by skilled professional staff, providing sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome.
Philosophy of the Service
- Compassion – People in mental health crisis are listened to and supported.
- Prevention – Access to support should be as early as possible, ideally before crisis point.
- Equality – Mental health crises should be treated with the same urgency as physical health care.
- Resilience – Build responses on individual strengths and provide information and options for self-care and self-referral.
Information, advice and guidance will be provided for families and carers, and there will be a professional telephone line for partner agencies such as GPs, Welsh Ambulance, Local Authority, Police and the third sector.
Role – Mental Health Practitioner (Band 6)
You will provide an all-age service offering high-quality telephone triage and assessment for individuals presenting with existing mental illness, in mental distress, or acute crisis, leading to a safe and appropriate clinical decision. The MH Practitioner will clinically lead a shift with a varied team (Well-being Practitioners, Health Care Support Workers and Peer Workers), acting as a point of escalation and decision maker for clinical triage and risk.
You will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service, facilitated through the National 111 service. You will be an experienced practitioner who can aid team development in line with the organisations core values to deliver a safe and efficient service to those accessing it.
The service will operate 24/7; you will need to be flexible in your working patterns, including out-of-hours and weekend work. Ongoing support and professional development will be provided, alongside induction and training.
Requirements and Environment
- Language: The ability to speak Welsh is desirable; English and/or Welsh speakers are welcome.
- Location: Hywel Dda University Health Board serves Carmarthenshire, Ceredigion, Pembrokeshire and adjacent counties; arrangements involve multiple hospitals and community settings.
- Work pattern: 24/7 service; flexibility for out-of-hours and weekend work.
- Development: Comprehensive induction, training package, and ongoing professional development.
The Health Board is committed to bilingualism to enhance patient and service-user experiences and welcomes applications from Welsh speakers. If Welsh language requirements are not met, learning options and support are available during employment. Interview will be held on 16/02/2026.
Senior Practitioner, Mental Health Single Point of Contact in Llanelli employer: Lehrman Cameron Studio, LLC
Contact Detail:
Lehrman Cameron Studio, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Practitioner, Mental Health Single Point of Contact in Llanelli
✨Tip Number 1
Network like a pro! Reach out to your contacts in the mental health field, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research the organisation and its values, especially around compassion and resilience. We want to see you shine, so practice answering common questions and think about how your experience aligns with their mission.
✨Tip Number 3
Showcase your flexibility! Since this role requires working out-of-hours and weekends, be ready to discuss your availability and willingness to adapt. We love candidates who are open to meeting the needs of the service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate individuals who can contribute to transforming mental health services.
We think you need these skills to ace Senior Practitioner, Mental Health Single Point of Contact in Llanelli
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Practitioner role. Highlight your relevant experience in mental health services and how it aligns with our mission at StudySmarter. We want to see how you can contribute to shaping and modernising mental health services!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills make you a perfect fit for this role. Whether it's your experience in triage or your ability to work under pressure, we want to know how you can lead a team and support individuals in crisis.
Be Genuine: We value compassion and resilience, so let your personality shine through in your application. Share your passion for mental health and how you’ve made a difference in previous roles. Authenticity goes a long way with us!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people quickly. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Lehrman Cameron Studio, LLC
✨Know the Service Inside Out
Before your interview, make sure you thoroughly understand the Mental Health Single Point of Contact service. Familiarise yourself with the Transforming Mental Health Agenda and how it aims to improve access for individuals in crisis. This knowledge will show your genuine interest and commitment to the role.
✨Demonstrate Compassion and Resilience
Given the nature of the role, it's crucial to convey your understanding of compassion in mental health care. Prepare examples from your past experiences where you've shown empathy and resilience, especially in high-pressure situations. This will highlight your suitability for a position that requires sensitivity and strong decision-making skills.
✨Flexibility is Key
Since the service operates 24/7, be ready to discuss your availability and willingness to work out-of-hours or weekends. Highlight any previous experience in similar roles where you had to adapt your schedule, as this will demonstrate your commitment to providing continuous support.
✨Brush Up on Bilingual Skills
While speaking Welsh is desirable, if you're not fluent, show your willingness to learn. Mention any steps you've taken to improve your language skills or express your enthusiasm for bilingualism in enhancing patient experiences. This can set you apart as a candidate who values inclusivity.
