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- Tasks: Support teams by answering queries, booking appointments, and processing referrals.
- Company: Join Hywel Dda University Health Board, a leading NHS provider in Wales.
- Benefits: Enjoy training opportunities, a supportive environment, and a chance to make a difference.
- Why this job: Be part of a dynamic team that impacts patient care and enhances communication.
- Qualifications: Excellent communication skills and attention to detail are essential; Welsh speakers are encouraged.
- Other info: Work on a 7-day rota with shifts from 8am-5pm at St Davids Park, Carmarthen.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Communication Hub Support Officer role at Lehrman Cameron Studio, LLC
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Join to apply for the Communication Hub Support Officer role at Lehrman Cameron Studio, LLC
We would love for you to join our Communication Hub team within Hywel Dda University Health Board. This is a dynamic patient and staff facing service.
The successful applicant will be working in a growing and motivated service providing a single point of contact for a variety of services across the Health Board. We respond quickly to the needs of the Health Board and its patients, which relies on being solution focused, quick thinking and able to follow detailed processes.
You will need to be able to respond positively to change and demonstrate excellent communication skills and a sound value base.
You will be responsible for supporting teams by inputting and answering various queries, booking appointments and processing referrals; via email, telephone and Microsoft forms and supporting members of the public and staff. The ability to demonstrate excellent interpersonal skills and keyboard skills (including attention to detail) are very important. Training will be given on our various software platforms.
If successful you will work on a 7 day rota. Shifts will be between the hours of 8am-5pm. You will be based in the Communication Hub at the Health Board headquarters site at St Davids Park, Carmarthen.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our Services Are Provided In
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29.7.25
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Communication Hub Support Officer employer: Lehrman Cameron Studio, LLC
Contact Detail:
Lehrman Cameron Studio, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communication Hub Support Officer
✨Tip Number 1
Familiarise yourself with the services provided by Hywel Dda University Health Board. Understanding their operations and how the Communication Hub fits into the larger picture will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in a healthcare context. Practice responding to common patient queries or scenarios that may arise in the role, as this will show your readiness to handle real-life situations.
✨Tip Number 3
If you have any Welsh language skills, make sure to highlight them. Even if you're not fluent, showing a willingness to learn can set you apart, especially since the ability to communicate in Welsh is desirable for this position.
✨Tip Number 4
Prepare to discuss your adaptability and problem-solving skills. The role requires quick thinking and a solution-focused mindset, so think of examples from your past experiences where you've successfully navigated change or resolved issues.
We think you need these skills to ace Communication Hub Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Communication Hub Support Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since excellent communication skills are crucial for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively, both verbally and in writing.
Showcase Interpersonal Skills: Emphasise your interpersonal skills by sharing experiences where you successfully interacted with patients or colleagues. This will help illustrate your ability to work in a team-oriented environment.
Mention Language Skills: If you speak Welsh, be sure to mention this in your application, as it is a desirable skill for the position. If you don't speak Welsh but are willing to learn, express your enthusiasm for language training opportunities offered by the Health Board.
How to prepare for a job interview at Lehrman Cameron Studio, LLC
✨Showcase Your Communication Skills
As a Communication Hub Support Officer, excellent communication skills are crucial. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Use examples from your past experiences where you successfully communicated with diverse audiences.
✨Emphasise Your Problem-Solving Abilities
The role requires quick thinking and a solution-focused mindset. Prepare to discuss specific instances where you faced challenges and how you resolved them. Highlight your ability to adapt to changing situations and provide effective solutions.
✨Familiarise Yourself with the Health Board's Services
Understanding the services provided by Hywel Dda University Health Board will show your genuine interest in the role. Research their various services and be ready to discuss how you can contribute to enhancing patient and staff experiences.
✨Prepare for Bilingualism Questions
Since the ability to speak Welsh is desirable, be ready to address your language skills. If you speak Welsh, practice a few phrases to demonstrate your proficiency. If not, express your willingness to learn and improve your skills during your employment.
