At a Glance
- Tasks: Assist customers with inquiries, process orders, and provide technical support.
- Company: Join Legrand, a global leader in electrical and digital infrastructures.
- Benefits: Gain valuable experience, work in a supportive team, and enjoy a dynamic work environment.
- Other info: Opportunity for growth in a collaborative and innovative company.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Bachelor's degree or relevant experience in customer service required.
The predicted salary is between 30000 - 42000 € per year.
Overview
Legrand has an exciting opportunity for a Customer Support Specialist to join the Data Center Power and Control Division Starline Team in Reading, UK. The Customer Support Specialist (CSS) responds to a wide variety of customer inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.
What Will You Do?
- Develop good customer relations, as well as providing support to Regional Sales Managers and assigned independent sales representatives.
- Work with internal departments, in a team-based environment, to ensure the customer’s needs are met.
- Order Entry – orders received via e-mail. Orders are entered using our ERP (Enterprise Resource Planning) system.
- Quote Preparation – Quotes are primarily developed by the independent sales representatives; however, there are situations where the quoting is done by the Customer Support Specialist or where the Customer Support Specialist is consulted for assistance. Quotes are entered using our ERP system.
- Resolving customer service issues including, but not limited to tracking orders; confirming ship dates with the customer and/or representatives; issuing returns; working with production to ensure orders are shipped on time; informing customers of any order delays.
- With assistance from a Sr. Customer Support Specialist, provides technical assistance regarding products, creates material lists from specification drawings, recommends changes to bills of materials, and completes owner’s manuals, and customer submittals.
Qualifications
Required Skills
- Education: Bachelor’s degree or one to three years of experience in a customer service, inside sales or other service-related role and a high school diploma required.
- Experience with Microsoft Office Suite required.
- Proven ability to learn and apply the knowledge gained.
- Prior experience using an ERP system a plus.
Skills/Knowledge/Abilities:
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Attention to detail.
- Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures.
- Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made and asking clarifying questions as appropriate.
- Time management skills – ability to meet deadlines and manage one’s own time.
- Service orientation – actively looking for ways to help others.
- Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain interpersonal relationships – developing constructive and cooperative working relationships with others and maintaining them over time.
- Ability to learn and understand the technical aspect of manufactured products.
Working Conditions/Physical Requirements
- Work performed in office setting.
- Ability to sit for prolonged periods of time.
About Legrand
Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en
Equal Opportunity Employer
Customer Support Specialist in Reading employer: Legrand
Legrand is an exceptional employer, offering a dynamic work environment in Reading, UK, where collaboration and customer satisfaction are at the forefront. As a Customer Support Specialist, you will benefit from a supportive team culture, opportunities for professional growth, and the chance to engage with innovative electrical and digital solutions that enhance everyday life. With a commitment to employee development and a focus on sustainability, Legrand provides a meaningful and rewarding career path for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Legrand on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle tricky customer inquiries or order issues. We want to show that we can think on our feet!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with ERP systems and Microsoft Office Suite. We need to demonstrate that we can hit the ground running in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the Legrand team!
We think you need these skills to ace Customer Support Specialist in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Specialist role. Highlight any customer service experience and your familiarity with ERP systems, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since effective communication is crucial for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your writing skills, which are essential for a Customer Support Specialist.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Legrand
✨Know Your Customer Service Basics
Brush up on the principles of customer service before your interview. Understand how to assess customer needs and what quality service looks like. This will help you demonstrate your knowledge and show that you’re ready to tackle customer inquiries effectively.
✨Familiarise Yourself with ERP Systems
Since the role involves using an ERP system for order entry and quote preparation, it’s a good idea to get familiar with how these systems work. If you have experience with any ERP software, be ready to discuss it. If not, do a bit of research to understand the basics.
✨Show Off Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with customers or team members in the past. Think about times when you resolved issues or clarified complex information—these stories will highlight your active listening and interpersonal skills.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you approach problem-solving. Think of specific instances where you used critical thinking to resolve a customer issue or improve a process. This will show that you can handle the challenges that come with being a Customer Support Specialist.
