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For Companies At a Glance
- Tasks: Manage customer quality complaints and warranty programs while leading investigations and audits.
- Company: Legrand is a global leader in electrical and digital building infrastructures, transforming spaces with innovative solutions.
- Benefits: Enjoy a high employer 401K match, PTO, holiday pay, and bonuses, plus volunteer time off.
- Why this job: Join a dynamic team focused on quality improvement and customer satisfaction in a supportive environment.
- Qualifications: High School Diploma required; technical degree preferred with 3 years of manufacturing experience.
- Other info: Minimal travel required; exposure to manufacturing areas with PPE needed.
The predicted salary is between 36000 - 60000 £ per year.
Position Description
At a Glance
Legrand has an exciting opportunity for a Quality Specialist to join the Data Center Power & Control Division Starline Team in Reading, UK . The Quality Specialist\’s primary responsibility is the day-to-day management of Starline’s Customer Quality complaints and Warranty programs. The role involves leading investigations, reporting, field response, and in-house rework of customer quality cases.
What Will You Do?
- Work with relevant departments to ensure successful implementation of quality systems and communicate changes effectively to integrate into daily operations.
- Coordinate, participate in, and lead internal audit activities.
- Ensure proper handling, quarantine, and disposition of nonconforming material.
- Conduct failure investigations related to internal and external quality complaints.
- Drive timely resolution of corrective and preventative actions.
- Communicate information regarding product quality and safety topics effectively.
- Establish and maintain effective relationships with internal customers, including supervisors, peers, assemblers, manufacturing engineers, and quality personnel.
- Adhere to all company policies, guidelines, and practices, including the SECRIT values.
- Support the Quality Manager and Systems Manager to ensure customer satisfaction.
- Assist in preparing QA reports.
- Lead and support quality improvement projects.
- Perform other duties as assigned by management.
Qualifications
Required Skills
- High School Diploma or equivalent; Associate’s Degree in a technical field preferred.
- Minimum of 3 years manufacturing experience.
- Flexibility for minimal travel (~20%).
Skills/Knowledge/Abilities
- Ability to run reports, present information effectively, and respond to questions.
- Strong knowledge of 8D problem-solving methodologies.
- Proficiency with ERP and other business systems.
- Proficient in MS Outlook, Word, and Excel.
- Exposure to Lean Manufacturing concepts is preferred.
- Ability to read engineering drawings, BOMs, and travelers.
- Knowledge of standard wiring practices; IPC training or electrical certification is preferred.
Working Conditions/Physical Requirements
- Exposure to manufacturing areas requiring PPE such as safety glasses and hearing protection.
- Ability to stand for prolonged periods.
- Ability to lift up to 75 lbs occasionally and 25 lbs daily.
Company Info
About Legrand
Legrand is a global specialist in electrical and digital building infrastructures, offering solutions for residential, commercial, and data center markets. We aim to improve lives by transforming spaces with innovative, sustainable, and connected solutions. Legrand is publicly traded on Euronext (LR).
About Legrand North And Central America
Legrand, North & Central America (LNCA), leads in AV, Lighting & Controls, Electrical, and Data Center markets, offering comprehensive benefits including a high employer 401K match, PTO, holiday pay, disability benefits, maternity and parental leave, bonuses, volunteer time off, and a growing Employee Resource Group network.
About Legrand’s Data Center Power And Control Division
This division includes brands like Approved Networks, Ortronics, Raritan, Server Technology, and Starline, providing innovative solutions for data centers and infrastructures with a focus on reliability and research-driven development.
For more information, visit legrand.us .
Follow us on social media: YouTube , LinkedIn , Twitter .
Legrand is an Equal Opportunity Employer.
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Quality Specialist employer: Legrand, North America
Contact Detail:
Legrand, North America Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Specialist
✨Tip Number 1
Familiarise yourself with 8D problem-solving methodologies, as this is a key skill for the Quality Specialist role. Consider taking an online course or finding resources that can help you understand and apply these techniques effectively.
✨Tip Number 2
Network with professionals in the quality assurance field, especially those who work in manufacturing. Attend industry events or join relevant online forums to gain insights and potentially get referrals for the position.
✨Tip Number 3
Brush up on your ERP and business systems knowledge, as proficiency in these areas is crucial for the role. Look for tutorials or workshops that can enhance your skills and make you stand out as a candidate.
✨Tip Number 4
Research Legrand and its Data Center Power & Control Division to understand their products and values. Tailoring your conversations during interviews to reflect your knowledge about the company can demonstrate your genuine interest in the role.
We think you need these skills to ace Quality Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Quality Specialist at Legrand. Familiarise yourself with their quality systems and the specific skills required, such as 8D problem-solving methodologies and ERP proficiency.
Tailor Your CV: Customise your CV to highlight relevant experience in manufacturing and quality management. Emphasise any previous roles where you've handled customer complaints, conducted investigations, or led quality improvement projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality assurance and your understanding of Legrand's mission. Mention specific experiences that align with the job description, such as your ability to communicate effectively and work with cross-functional teams.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for a Quality Specialist.
How to prepare for a job interview at Legrand, North America
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Quality Specialist. Familiarise yourself with quality systems, complaint management, and the importance of effective communication within teams.
✨Showcase Problem-Solving Skills
Be prepared to discuss your experience with 8D problem-solving methodologies. Have examples ready that demonstrate how you've successfully resolved quality issues in the past.
✨Familiarise with Lean Manufacturing
Since exposure to Lean Manufacturing concepts is preferred, brush up on these principles. Be ready to explain how you can apply them to improve quality processes in the role.
✨Prepare for Technical Questions
Expect questions related to engineering drawings, BOMs, and standard wiring practices. If you have IPC training or electrical certification, be sure to highlight this during the interview.
