At a Glance
- Tasks: Provide Tier-1 IT support and manage new-hire onboarding for a global team.
- Company: Legora, an innovative tech company transforming legal work with AI.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Inclusive workplace with a commitment to diversity and high performance.
- Why this job: Join a dynamic team and make a real impact in the legal tech space.
- Qualifications: 3+ years in IT support and a passion for problem-solving.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, allowing teams to focus on what matters: judgment, strategy, and outcomes.
1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview.
We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things:
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar, this is the place.
About The Team
The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT's front door at Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms. Our work keeps every employee unblocked and every new joiner set up for day one.
What You'll Be Doing:
- Own Tier-1 IT support across the global helpdesk: tickets, SLAs, escalation paths.
- Run new-hire provisioning end-to-end and execute offboarding logistics on behalf of the End-user Devices & Facilities team.
- Pattern-spot recurring issues at Tier 1 and funnel root causes up to Tier 2.
- Be part of a team providing global 24/7 coverage, anchored in your location — off-hours support for users in other regions, and the after-hours incident escalation path.
- Administer macOS endpoints day-to-day and operate the access provisioning toolkit.
Who You Are:
- 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work.
- A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom.
- Calm and clear under pressure, especially when an outage or after-hours incident lands on your desk.
- Detailed service orientation — you genuinely care about employees being unblocked, and you're patient and clear when explaining things to non-technical colleagues.
- Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time.
Optional Experiences:
- Hands-on macOS administration at scale (MDM, configuration profiles, security baselines).
- Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy).
- Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1.
- Identity and access fundamentals — access reviews and zero-trust patterns.
- Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike.
- Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada.
Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Workplace Technology Specialist - London employer: Legora
Legora is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. With a strong focus on employee growth and a culture that champions excellence and teamwork, we empower our staff to take ownership of their roles while providing the tools and support needed for success. Our commitment to diversity and inclusion ensures that every voice is heard, making Legora not just a workplace, but a community where everyone can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Technology Specialist - London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Legora values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Legora might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Legora!
✨Direct Apply to Legora
Let's not forget to apply directly through the Legora website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workplace Technology Specialist - London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Legora.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Legora. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Legora
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
