Strategic Account Manager in London

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, allowing teams to focus on what matters: judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

Joining Legora means three things:

• We lean in: ownership over titles, outcomes over intentions.
• We fight for excellence: high standards, direct, ego-free feedback.
• We grow together: as a team and with our customers.

If you’re driven by impact, pace, and raising the bar, this is the place.

What you'll do

You'll play a central role in building and growing Legora's most strategic global client relationships. Working closely with our Sales, Engagement, Customer Success and regional teams, you'll ensure our most important customers realise lasting value from Legora, while identifying opportunities to deepen relationships and expand our impact across their organisations.

This is a high-ownership role that combines commercial judgement, relationship management and strategic execution. You'll work with senior stakeholders at leading corporates and law firms, bringing together the right people across Legora to deliver an exceptional client experience and drive long-term growth.

• Grow and deepen strategic client relationships: Build trusted relationships with senior stakeholders across our most important global accounts, developing a deep understanding of their priorities, challenges and ambitions.
• Identify and drive opportunities: Expand Legora's presence across different functions in global client organisations, partnering with Account Executives and account owners to turn opportunities into commercial outcomes.
• Develop strategic account pursuit plans: Connect client priorities with clear opportunities for adoption, expansion and long-term growth.
• Drive an exceptional client experience: Act as a key strategic point of contact for priority clients, working alongside our regional Sales, Engagement and Customer Success teams to deliver a consistent, high-quality experience.
• Anticipate risks: Take ownership of resolving challenges and ensure issues are addressed before they affect long-term success.
• Bring the client's voice into Legora: Develop a deep understanding of how our strategic clients use Legora, where they see value and what they need from us next.
• Collaborate across Legora to drive growth: Partner closely with Sales, Engagement, Customer Success, Legal Engineering and Deal Desk to deliver a seamless experience across the client lifecycle.

What you'll bring

• Experience in strategic account management, customer success, partnerships or commercial roles, ideally within B2B SaaS or enterprise technology.
• A track record of building trusted relationships with senior stakeholders and translating those relationships into measurable commercial outcomes.
• Strong commercial judgement, with the ability to identify expansion opportunities, navigate complex account structures and drive initiatives through to completion.
• Experience working with large, complex enterprise customers, ideally across multiple teams, business units or geographies.
• Structured problem-solving skills and the ability to bring clarity, direction and momentum to complex client relationships.
• Excellent communication and stakeholder management skills, with the credibility to engage senior legal and business leaders.
• A collaborative approach, with the ability to align cross-functional teams around shared client and commercial priorities.
• Familiarity with the legal industry, professional services or legal technology is advantageous, but not essential.

Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.