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For Companies At a Glance
- Tasks: Provide Tier-1 IT support and ensure smooth onboarding for new hires.
- Company: Join Legora, a pioneering legal tech company redefining how legal work is done.
- Benefits: Inclusive culture, diverse team, and opportunities for professional growth.
- Other info: Dynamic environment with global coverage and a commitment to employee success.
- Why this job: Be part of a team that empowers legal professionals with innovative technology.
- Qualifications: 3+ years in IT support or equivalent experience; problem-solving skills essential.
The predicted salary is between 35000 - 45000 ÂŁ per year.
About Us
Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side‑by‑side every step of the way. Our AI‑native workspace empowers legal professionals not just to work faster – but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.
Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly – not by accident, but by design. When you join Legora, you become part of a team that believes 'good enough' isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high‑stakes, high‑impact domain—then this is the moment and the place. We’re not just shaping the future of legal tech – we’re defining it. Ready to join us in building the intelligent future of law?
About The Team
The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT’s front door at Legora: Tier 1 support across all IT domains, new‑hire onboarding end‑to‑end, and a commitment to fixing root causes rather than just symptoms. Our work keeps every employee unblocked and every new joiner set up for day one.
What You’ll Be Doing
- Own Tier‑1 IT support across the global helpdesk: tickets, SLAs, escalation paths.
- Run new‑hire provisioning end‑to‑end and execute offboarding logistics on behalf of the End‑user Devices & Facilities team.
- Pattern‑spot recurring issues at Tier 1 and funnel root causes up to Tier 2.
- Be part of a team providing global 24/7 coverage, anchored in your location – off‑hours support for users in other regions, and the after‑hours incident escalation path.
- Administer macOS endpoints day‑to‑day and operate the access provisioning toolkit.
Who You Are
- 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work.
- A natural problem‑solver – you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom.
- Calm and clear under pressure, especially when an outage or after‑hours incident lands on your desk.
- Detailed service orientation – you genuinely care about employees being unblocked, and you’re patient and clear when explaining things to non‑technical colleagues.
- Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time.
Optional Experiences
- Hands‑on macOS administration at scale (MDM, configuration profiles, security baselines).
- Windows admin fundamentals (Entra‑joined endpoints, Intune, Group Policy).
- Helpdesk operations – ticketing, SLAs, escalation paths, pattern‑spotting at Tier 1.
- Identity and access fundamentals – access reviews and zero‑trust patterns.
- Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike.
- Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high‑performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
IT Support Specialist - London employer: Legora
Contact Detail:
Legora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Legora on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Legora's mission and values. Show how your skills align with their goal of redefining legal work. We want to see your passion for tech and problem-solving!
✨Tip Number 3
Practice common IT support scenarios. Be ready to demonstrate your troubleshooting skills and how you handle pressure. Remember, it’s all about showing you can keep things running smoothly!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Support Specialist - London
Some tips for your application 🫡
Show Your Passion for IT Support: When writing your application, let us see your enthusiasm for IT support! Share specific examples of how you've solved problems in the past and how you enjoy helping others. This will help us understand your commitment to making our team run smoothly.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the IT Support Specialist role. Highlight relevant experience, especially with macOS administration and helpdesk operations. We want to see how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to technical details, so make it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Legora!
How to prepare for a job interview at Legora
✨Know Your Tech Inside Out
Make sure you brush up on your macOS administration skills and any relevant tools mentioned in the job description, like Okta or Jamf. Being able to discuss your hands-on experience with these technologies will show that you're not just familiar with them, but that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT support issues in the past. Be ready to explain your thought process from ticket triage to resolution, especially how you identify root causes rather than just treating symptoms. This will demonstrate your natural problem-solving abilities.
✨Communicate Clearly and Calmly
Since you'll be dealing with non-technical colleagues, practice explaining complex concepts in simple terms. During the interview, maintain a calm demeanour, especially when discussing high-pressure situations. This will highlight your service orientation and ability to support others effectively.
✨Express Your Curiosity and Ambition
Legora values growth and curiosity, so be sure to express your interest in expanding your knowledge in IT and security. Share any relevant projects or learning experiences that showcase your ambition to develop further in these areas, which aligns with their mission of empowering legal professionals.