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For Companies At a Glance
- Tasks: Build strong client relationships and drive product adoption for top law firms.
- Company: Legora, a pioneering legal tech company transforming the industry.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Join a mission-driven team and make a real impact in legal tech.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Legora is on a mission: to redefine how legal work gets done. Our AI-native workspace empowers legal professionals to work faster, ask better questions, and unlock new insights. We are trusted by global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters in over 40 countries.
About The Role
The way legal work gets done is changing – and Customer Success is at the heart of that transformation. We are looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record to join our growing team in London and help the world’s top law firms adopt, scale, and succeed with Legora.
In this hands-on role you will build deep client relationships, deliver real value quickly, and act as a trusted advisor throughout the customer journey. You will lead adoption and growth initiatives, work closely with new and existing clients, and help them discover new ways to unlock value from our platform.
Responsibilities
- Handle a small book of major law firms and corporates, owning global adoption and spending time in client offices worldwide.
- Own the customer journey for a growing book of highly intellectual clients, including leading law firms, in-house legal teams, and tax advisors across the UK/Ireland and beyond.
- Lead onboarding and implementation alongside Legal Engineers, setting clients up for success from day one.
- Drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans.
- Act as a strategic advisor by understanding client goals, uncovering new use cases, and helping teams realize maximum value.
- Identify expansion opportunities and lead adoption initiatives that realize these opportunities.
- Monitor customer health metrics, proactively reducing churn risk and driving retention.
- Collaborate closely with Product, Engineering, and Marketing to translate client feedback into actionable insights.
- Help build and refine our Customer Success playbook, contributing ideas and exerting ownership over its development.
What You’ll Bring
- 5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space.
- Track record of driving customer retention, expansion, and satisfaction within the Enterprise space.
- A hunter mentality, comfortable going out and finding growth opportunities.
- Experience working with legal, compliance, or other regulated/complex industries and clients – or the ability to learn quickly.
- Strong project management and onboarding experience, keeping things moving and clients confident.
- Excellent communication skills; written, verbal, and interpersonal.
- High emotional intelligence and commercial instinct, knowing when to listen, advise, and act.
- Love of fast-paced, early-stage environments where you help build the playbook rather than just follow it.
- Comfortable with metrics – driven by data, customer health, and outcomes over process.
- Person who enjoys being in the office five days a week, recognising the value of in-person collaboration.
Equal Opportunity Employer
Legora is an equal opportunity employer. We believe great teams are built on diversity of thought and experience. We are proud to be an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and do not discriminate based on race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Customer Success Manager in London employer: Legora
Contact Detail:
Legora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or a coffee meeting with someone from the company. This is your chance to demonstrate your knowledge of customer success strategies and how you can add value to their team.
✨Tip Number 3
Be prepared to discuss specific examples from your past experiences. Think about times when you drove customer retention or identified growth opportunities. Having these stories ready will show that you’re not just talk – you’ve got the results to back it up!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to transform legal work.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, especially in high-growth B2B SaaS or legal tech environments, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive customer retention and satisfaction. We love seeing numbers and results that back up your claims!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is proactive and strategic, so don’t be afraid to share your passion for customer success and how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our amazing team at Legora!
How to prepare for a job interview at Legora
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in the legal tech space. Understand how to drive customer retention and expansion, and be ready to share specific examples from your past experiences that demonstrate your success in these areas.
✨Show Off Your Relationship-Building Skills
Since this role involves building deep client relationships, think of ways to showcase your interpersonal skills. Prepare anecdotes that highlight how you've successfully managed demanding clients and turned them into loyal advocates for your previous companies.
✨Be Data-Driven
Legora values metrics, so come prepared with data that illustrates your impact in previous roles. Whether it's customer health metrics or retention rates, being able to discuss your achievements in a quantifiable way will impress the interviewers.
✨Demonstrate Your Proactivity
This role requires a proactive approach to customer success. Think of examples where you've identified growth opportunities or implemented successful onboarding processes. Show that you're not just reactive but can anticipate client needs and act on them.