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For Companies At a Glance
- Tasks: Support top law firms in adopting and scaling our innovative AI platform.
- Company: Join Legora, a fast-growing tech company transforming the legal industry.
- Benefits: Competitive salary, equity program, and rapid career growth opportunities.
- Why this job: Make a real impact while learning from industry leaders in a dynamic environment.
- Qualifications: 1-2 years in a law firm or customer-facing SaaS role; strong communication skills.
- Other info: Collaborative team culture with visible contributions from day one.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Engagement Associate – UK role at Legora
About Us
At Legora, we’re on a mission to transform the way lawyers work. Our AI‑native platform lets legal professionals enhance their productivity and automate complex workflows. We collaborate closely with our clients and iterate at a market‑leading pace. In a year, we have gone from an early MVP to tools used daily by thousands of lawyers and are now scaling rapidly. We are here to win together with our team and clients, and carry the belief that life is too short not to accomplish something truly special.
The Role
We are looking for a proactive, thoughtful Engagement Associate to support our Customer Success team in helping the world’s top law firms and corporates adopt and scale Legora. This is a hands‑on role for someone early in their career who cares deeply about delivering excellent experiences and outcomes for clients. Whether you have worked inside a law firm (for example as a paralegal or legal assistant) or in a customer‑facing SaaS role, you’ll be excited to learn how modern legal teams are transforming the way they work using next‑generation AI.
You will manage your own book of smaller client accounts and collaborate closely with senior Customer Success Managers on large enterprise relationships, supporting onboarding, problem‑solving, playbook development, and ongoing client success initiatives. This role is ideal for someone who wants to build a career in Customer Success while developing deep exposure to leading global law firms and high‑growth SaaS.
What You Will Be Doing
- Own and manage your own set of client accounts, developing strong relationships and ensuring high levels of adoption and satisfaction.
- Support senior Customer Success Managers on large enterprise clients, assisting in onboarding, training, and ongoing support.
- Help diagnose client issues, uncover root causes, and propose structured solutions.
- Contribute to building internal and client‑facing playbooks that drive consistent delivery and adoption practices.
- Run regular check‑ins, product enablement sessions, and success reviews with your clients.
- Monitor usage trends and customer health signals, raising risks and opportunities proactively.
- Be a trusted point of contact, ensuring clients feel supported and successful throughout their journey.
Who You Are
- You care about delivering quality and building strong client relationships.
- You are organized, proactive, curious, and comfortable collaborating with highly professional stakeholders.
- You have 1–2 years of professional experience in either a law firm/ legal environment (e.g., paralegal, legal assistant, knowledge team) or a customer‑facing role in a SaaS or technology company.
- Demonstrated examples of going above and beyond to deliver high‑quality work or service outcomes.
- Strong communication skills – confident presenting, explaining, and supporting clients.
- High attention to detail and strong organization skills. The ability to manage multiple priorities and follow through reliably.
- A growth mindset, excited to learn, iterate, and improve.
- A collaborative approach; you work well with others and enjoy solving problems together. Comfort working in a fast‑paced, evolving environment.
- You enjoy being in the office 5 days a week. Collaborative work is core to how we operate.
What\’s In It For You
- Opportunity to learn from seasoned Customer Success, Commercial, and leaders while working closely with some of the world’s leading law firms and corporates.
- Part of a fast‑scaling, entrepreneurial team where your contributions will be visible and meaningful from day one.
- The opportunity for rapid growth and increased responsibility.
- Competitive salary.
- High upside equity program.
- Chance to help shape how we scale Customer Success globally.
Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal‑opportunity employer and committed to creating an inclusive, high‑performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industry
Software Development
#J-18808-Ljbffr
Engagement Associate employer: Legora
Contact Detail:
Legora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Associate
✨Tip Number 1
Network like a pro! Reach out to people in the legal and SaaS industries on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Legora and understand their mission and products inside out. Think about how your experience aligns with their needs. We want to see your passion for transforming the legal industry shine through!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples where you’ve gone above and beyond to help clients or solve issues. We love candidates who can think on their feet and come up with structured solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Legora. Let’s win together!
We think you need these skills to ace Engagement Associate
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about helping clients and making a difference in their experience with Legora.
Tailor Your Experience: Make sure to highlight any relevant experience you have, whether it’s from a law firm or a customer-facing SaaS role. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. This will help us see how you can fit into our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Legora
✨Know the Company Inside Out
Before your interview, dive deep into Legora's mission and values. Understand how their AI-native platform is transforming the legal industry. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their goals.
✨Showcase Your Client Relationship Skills
As an Engagement Associate, building strong client relationships is key. Prepare examples from your past experiences where you've gone above and beyond for clients. Highlight your communication skills and how you’ve successfully managed client expectations in previous roles.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed issues and proposed solutions. Think of scenarios where you’ve had to troubleshoot or support clients, especially in a fast-paced environment. This will show your proactive nature and readiness to tackle challenges.
✨Ask Insightful Questions
Prepare thoughtful questions about Legora’s approach to customer success and how they measure client satisfaction. This shows your genuine interest in the role and helps you understand how you can fit into their team and contribute to their success.
