Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Build strong client relationships and drive success for top law firms using our innovative platform.
- Company: Join Legora, a pioneering legal tech company transforming how legal work is done.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be at the forefront of legal tech innovation and make a real impact on client success.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS or Legal Tech.
- Other info: Dynamic, fast-paced environment with a focus on collaboration and diversity.
The predicted salary is between 36000 - 60000 £ per year.
Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear that we are not building a solution for lawyers; we are building it with them, ensuring it is done the right way by working side‑by‑side every step of the way. Our AI‑native workspace empowers legal professionals to work faster, ask better questions, and unlock new insights. Every day we push the boundaries of legal tech to make complex processes smarter, faster, and more human. We are trusted by global firms such as Cleary Gottlieb, Goodwin, Bird & Bird, and Linklaters in over 40 countries. We ship fast, iterate effectively, and scale rapidly – by design.
About The Role
The way legal work gets done is changing – and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record to join our growing team in London and help the world’s top law firms adopt, scale, and succeed with Legora. In this hands‑on role you will build deep client relationships, deliver real value quickly, and act as a trusted advisor throughout the customer journey. You will lead adoption and growth initiatives, work closely with new and existing clients, and help them discover new ways to unlock value from our platform.
Responsibilities
- Handle a small book of major law firms and corporates, owning global adoption and spending time in client offices worldwide.
- Own the customer journey for a growing book of highly intellectual clients, including leading law firms, in‑house legal teams, and tax advisors across the UK/Ireland and beyond.
- Lead onboarding and implementation alongside Legal Engineers, setting clients up for success from day one.
- Drive product adoption and usage through structured enablement, regular check‑ins, and tailored success plans.
- Act as a strategic advisor by understanding client goals, uncovering new use cases, and helping teams realize maximum value.
- Identify expansion opportunities and lead adoption initiatives that realize these opportunities.
- Monitor customer health metrics, proactively reducing churn risk and driving retention.
- Collaborate closely with Product, Engineering, and Marketing to translate client feedback into actionable insights.
- Help build and refine our Customer Success playbook, contributing ideas and exerting ownership over its development.
What You’ll Bring
You care deeply about customer outcomes and know that successful adoption doesn’t just happen. You’re proactive, strategic, and comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed, and you enjoy the challenge of multitasking across accounts.
Qualifications
- 5+ years of Customer Success, Account Management, or related experience in a high‑growth B2B SaaS environment or within the Legal Tech space.
- Track record of driving customer retention, expansion, and satisfaction within the Enterprise space.
- A hunter mentality, comfortable going out and finding growth opportunities.
- Experience working with legal, compliance, or other regulated/complex industries and clients – or the ability to learn quickly.
- Strong project management and onboarding experience, keeping things moving and clients confident.
- Excellent communication skills; written, verbal, and interpersonal. Ability to manage high‑level conversations with legal leaders and roll up sleeves with hands‑on teams.
- High emotional intelligence and commercial instinct, knowing when to listen, advise, and act.
- Love of fast‑paced, early‑stage environments where you help build the playbook rather than just follow it.
- Comfortable with metrics – driven by data, customer health, and outcomes over process.
- Person who enjoys being in the office five days a week, recognising the value of in‑person collaboration.
Equal Opportunity Employer
Legora is an equal opportunity employer. We believe great teams are built on diversity of thought and experience. We are proud to be an inclusive, high‑performance culture where everyone can do their best work. We welcome people of all backgrounds and do not discriminate based on race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Customer Success Manager - UK employer: Legora
Contact Detail:
Legora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Customer Success Manager role!
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for an informal chat or a coffee meeting with someone from the company. Use this time to demonstrate your knowledge of customer success strategies and how you can add value to their team. It’s all about making a personal connection!
✨Tip Number 3
Prepare for the interview by diving deep into Legora’s mission and values. Understand their product inside out and think about how you can help clients adopt it successfully. Bring specific examples of how you've driven customer success in the past to the table – they’ll love hearing about your hands-on experience!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking event, shoot a quick thank-you email. Mention something specific from your conversation to remind them of your chat. This shows you’re genuinely interested and keeps you top of mind as they make their hiring decisions.
We think you need these skills to ace Customer Success Manager - UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success, especially in B2B SaaS or legal tech, and show how you can help our clients succeed with Legora.
Showcase Your Communication Skills: Since you'll be dealing with high-level conversations, it's crucial to demonstrate your excellent communication skills. Use clear, concise language in your application and provide examples of how you've effectively communicated with clients in the past.
Highlight Your Proactive Approach: We love candidates who take initiative! In your application, share specific instances where you've proactively identified growth opportunities or improved customer satisfaction. This will show us that you're the kind of person who drives results.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Legora
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of Customer Success. Understand how to build strong client relationships and drive product adoption. Be ready to share examples from your past experiences where you successfully managed customer journeys and helped clients achieve their goals.
✨Showcase Your Strategic Thinking
Prepare to discuss how you identify growth opportunities and implement tailored success plans. Think of specific instances where you've proactively reduced churn risk or increased customer satisfaction. This will demonstrate your ability to think strategically and act as a trusted advisor.
✨Familiarise Yourself with Legal Tech
Since Legora operates in the legal tech space, it’s crucial to understand the industry and its challenges. Research current trends and be prepared to discuss how you can help law firms adopt new technologies effectively. Showing that you’re knowledgeable about the sector will set you apart.
✨Emphasise Your Communication Skills
As a Customer Success Manager, excellent communication is key. Prepare to showcase your interpersonal skills by discussing how you've managed high-level conversations with clients and collaborated with cross-functional teams. Highlight your ability to listen, advise, and act based on client needs.
