At a Glance
- Tasks: Support top law firms in adopting AI-native workspace and enhance client relationships.
- Company: Fast-growing SaaS company revolutionising the legal industry.
- Benefits: Gain hands-on experience, mentorship, and opportunities for career advancement.
- Other info: Join a dynamic team and learn from industry leaders.
- Why this job: Be at the forefront of legal tech transformation and make a real impact.
- Qualifications: Experience in a legal environment or customer-facing SaaS role is a plus.
The predicted salary is between 37052 - 45286 £ per year.
Legora is seeking an Engagement Associate to join the Customer Success team, supporting world-leading law firms and corporate clients in adopting and scaling Legora’s AI-native workspace.
This early-career role offers hands-on client experience and collaboration with senior CS Managers on enterprise relationships.
Ideal candidates have experience in a law firm or legal environment or in a customer-facing Saa S role and are excited to learn how modern legal teams transform their workflows with AI.
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Customer Success Associate – Legal SaaS, Fast-Growth employer: Legora
Legora is an exceptional employer that champions a culture of excellence, collaboration, and continuous growth. With a commitment to diversity and inclusion, employees are empowered to take ownership of their roles while working alongside world-class legal teams in a dynamic, AI-driven environment. The London office offers unique opportunities for professional development and global engagement, making it an ideal place for those looking to make a meaningful impact in the legal tech space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate – Legal SaaS, Fast-Growth
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Legora value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Legora a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Legora!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Legora.
We think you need these skills to ace Customer Success Associate – Legal SaaS, Fast-Growth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Legora!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Legora
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
