Strategic Adoption Manager — AI Legal Tech in London

About Us

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, allowing teams to focus on what matters: judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining Legora means three things:

• We lean in: ownership over titles, outcomes over intentions.
• We fight for excellence: high standards, direct, ego-free feedback.
• We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar, this is the place.

About the Role

The way legal work gets done is changing, and Engagement is at the centre of that transformation. We're looking for an Engagement Manager to own adoption across a portfolio of mid-market corporate clients and help their in-house legal teams fundamentally change the way they work. This is a role for someone who has led change inside complex organisations and knows that real transformation is designed and managed.

You will own the adoption and long-term success of 15 – 20 corporate accounts: building the relationships, defining the outcomes and serving as the trusted adviser who turns Legora into an embedded part of how those teams operate. Mid-market means breadth as well as depth. You will be running adoption programmes across 15 – 20 accounts at once, each with its own stakeholders, timelines and success measures, which makes this a role where strong project management is essential.

At the heart of the role is designing each client's adoption playbook and delivering the change programmes that transform how they work. For every account, you will build a tailored roadmap, sequence initiatives from initial rollout through function-wide scaled adoption, define measurable outcomes and ROI, and evolve the programme as new AI capabilities and use cases emerge. You will be critical as we continue to build a best-in-class adoption programme at Legora, helping clients realise measurable ROI, expand successful use cases and transform the way their teams work.

What You'll Do

• Lead the post-sale customer experience, owning onboarding, adoption and long-term value realisation for a portfolio of 15 – 20 mid-market corporates.
• Design each client's adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that legal function adopts Legora and transforms the way it works.
• Execute against that playbook, sequencing initiatives from initial rollout to function- and enterprise-wide scaled adoption and adapting as the client's needs and Legora's capabilities evolve.
• Run those programmes in parallel across the full portfolio, holding the plan, the milestones and the risks for every account.
• Act as a strategic adviser who deeply understands in-house legal priorities — cost, cycle time, risk and doing more without adding headcount.
• Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews.
• Orchestrate engagement from cross-functional teams to accelerate client success.
• Partner with GTM on key commercial moments to ensure seamless transitions, continuity and exceptional customer experience.
• Translate customer feedback into action by collaborating closely with Product, Engineering and Marketing.
• Build reusable playbooks, templates and enablement material from what works.

What You Bring

• A minimum of 5 years' experience in management consulting, legal, LegalTech or customer success in an AI-native B2B vertical.
• Experience overseeing complex rollouts and adoption programmes at corporates is very desirable.
• A strong project management skillset.
• A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programmes inside complex organisations.
• Experience building tailored, client-level transformation roadmaps and adoption plans.
• A track record of driving adoption, retention and satisfaction with corporate clients and senior stakeholders.
• Experience working with legal, compliance or other regulated and complex industries.
• Excellent communication skills — written, verbal and interpersonal.
• High EQ: you know when to listen, when to advise and when to act.
• A love of fast-paced, early-stage environments.
• Fluency with metrics and driven by data, customer health and outcomes over process.

Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.