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For Companies At a Glance
- Tasks: Provide Tier-1 IT support and ensure smooth onboarding for new hires.
- Company: Join Legora, a pioneering legal tech company redefining how legal work is done.
- Benefits: Inclusive culture, diverse team, and opportunities for professional growth.
- Other info: Dynamic environment with global coverage and a commitment to employee success.
- Why this job: Be part of a team that empowers legal professionals with innovative technology.
- Qualifications: 3+ years in IT support, problem-solving skills, and a passion for tech.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Legora is on a mission: to redefine how legal work gets done. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries.
About The Team
The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT's front door at Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms.
What You'll Be Doing
- Own Tier-1 IT support across the global helpdesk: tickets, SLAs, escalation paths.
- Run new-hire provisioning end-to-end and execute offboarding logistics on behalf of the End-user Devices & Facilities team.
- Pattern-spot recurring issues at Tier 1 and funnel root causes up to Tier 2.
- Be part of a team providing global 24/7 coverage, anchored in your location — off-hours support for users in other regions, and the after-hours incident escalation path.
- Administer macOS endpoints day-to-day and operate the access provisioning toolkit.
Who You Are
- 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work.
- A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom.
- Calm and clear under pressure, especially when an outage or after-hours incident lands on your desk.
- Detailed service orientation — you genuinely care about employees being unblocked, and you're patient and clear when explaining things to non-technical colleagues.
- Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time.
Optional Experiences
- Hands-on macOS administration at scale (MDM, configuration profiles, security baselines).
- Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy).
- Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1.
- Identity and access fundamentals — access reviews and zero-trust patterns.
- Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike.
- Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada.
Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.
IT Support Specialist - London London employer: Legora AB
Contact Detail:
Legora AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - London London
✨Tip Number 1
Network like a pro! Reach out to current employees at Legora on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you've tackled tricky IT issues before. Legora values those who can dig deep to find root causes, so show us you’ve got that knack!
✨Tip Number 3
Don’t forget to showcase your service orientation! During interviews, highlight how you’ve helped colleagues in the past. Being patient and clear with non-technical folks is key, and we want to see that you genuinely care about unblocking others.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Legora team and being part of our mission to redefine legal tech.
We think you need these skills to ace IT Support Specialist - London London
Some tips for your application 🫡
Show Your Passion for IT Support: When writing your application, let us see your enthusiasm for IT support! Share specific examples of how you've solved problems in the past and how you enjoy helping others. This will help us understand your commitment to keeping our team unblocked.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the IT Support Specialist role. Highlight relevant experience, especially with macOS administration and helpdesk operations. We want to see how your skills align with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate clarity, especially when it comes to technical details, so make it easy for us to see your qualifications.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team at Legora!
How to prepare for a job interview at Legora AB
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially macOS administration and helpdesk operations. Brush up on your knowledge of ticketing systems and SLAs, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've taken a ticket from triage to resolution. Highlight your ability to identify root causes rather than just treating symptoms, as this aligns perfectly with what Legora is looking for.
✨Demonstrate Your Service Orientation
Be ready to explain how you ensure employees are unblocked and supported. Share anecdotes that showcase your patience and clarity when dealing with non-technical colleagues, as this is crucial for the role.
✨Stay Calm Under Pressure
Think of scenarios where you had to handle high-pressure situations, like outages or after-hours incidents. Practising how you would articulate your calmness and problem-solving approach in these moments can really impress your interviewers.