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- Tasks: Provide Tier-1 IT support and ensure smooth onboarding for new hires.
- Company: Join Legora, a pioneering legal tech company redefining how legal work is done.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be part of a team that empowers legal professionals with innovative technology.
- Qualifications: 3+ years in IT support or equivalent experience; problem-solving skills are a must.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.
Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place. We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?
About The Team
The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT's front door at Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms. Our work keeps every employee unblocked and every new joiner set up for day one.
What You'll Be Doing
- Own Tier-1 IT support across the global helpdesk: tickets, SLAs, escalation paths.
- Run new-hire provisioning end-to-end and execute offboarding logistics on behalf of the End-user Devices & Facilities team.
- Pattern-spot recurring issues at Tier 1 and funnel root causes up to Tier 2.
- Be part of a team providing global 24/7 coverage, anchored in your location — off-hours support for users in other regions, and the after-hours incident escalation path.
- Administer macOS endpoints day-to-day and operate the access provisioning toolkit.
Who You Are
- 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work.
- A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom.
- Calm and clear under pressure, especially when an outage or after-hours incident lands on your desk.
- Detailed service orientation — you genuinely care about employees being unblocked, and you're patient and clear when explaining things to non-technical colleagues.
- Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time.
Optional Experiences
- Hands-on macOS administration at scale (MDM, configuration profiles, security baselines).
- Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy).
- Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1.
- Identity and access fundamentals — access reviews and zero-trust patterns.
- Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike.
- Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada.
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
IT Support Specialist - London London employer: Legora AB
Contact Detail:
Legora AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist - London London
✨Tip Number 1
Network like a pro! Reach out to current employees at Legora on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your problem-solving skills. Think of examples where you’ve tackled tricky IT issues and be ready to share how you got to the root cause, not just the symptoms.
✨Tip Number 3
Show your passion for tech! During interviews, express your curiosity about identity, access, and security. Let them know you’re eager to grow into deeper IT or security roles over time.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Legora team.
We think you need these skills to ace IT Support Specialist - London London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the IT Support Specialist role. Highlight your relevant experience, especially in helpdesk support and problem-solving. We want to see how your skills align with our mission at Legora!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team. Let us know why you're excited about redefining legal tech with us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love candidates who dig deep to find root causes rather than just treating symptoms. Show us what you've got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Legora AB
✨Know Your Tech Inside Out
Make sure you brush up on your IT support knowledge, especially around macOS administration and helpdesk operations. Be ready to discuss specific tools like Okta or Jamf, as well as your experience with ticketing systems and SLAs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues in the past. Highlight your ability to dig deep for root causes rather than just treating symptoms. This will demonstrate your natural problem-solving abilities, which are crucial for the role.
✨Communicate Clearly and Calmly
Practice explaining technical concepts in simple terms, as you'll need to assist non-technical colleagues. During the interview, stay calm and composed, especially if you're asked about handling pressure during outages or incidents.
✨Express Your Curiosity and Ambition
Let them know about your interest in identity, access, and security. Share your ambitions for growth within IT or security roles, showing that you're not just looking for a job but a long-term career path with them.