Engagement Associate London

About Us

Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side‑by‑side every step of the way. Our AI‑native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design. When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high‑stakes, high‑impact domain—then this is the moment and the place. We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?

The Role

We are looking for a proactive, thoughtful Engagement Associate to support our Customer Success team in helping the world’s top law firms and corporates adopt and scale Legora. This is a hands‑on role for someone early in their career who cares deeply about delivering excellent experiences and outcomes for clients. You may have worked inside a law firm (for example as a paralegal or legal assistant) or in a customer‑facing SaaS role, either way, you’ll be excited to learn how modern legal teams are transforming the way they work using next‑generation AI. You will manage your own book of smaller client accounts, and you’ll also collaborate closely with senior Customer Success Managers on large enterprise relationships, supporting onboarding, problem‑solving, playbook development, and ongoing client success initiatives. This role is ideal for someone who wants to build a career in Customer Success while developing deep exposure to leading global law firms and high growth SaaS.

What You Will Be Doing

• You will help ensure that clients are supported, successful, and consistently finding value in Legora.
• Own and manage your own set of client accounts, developing strong relationships and ensuring high levels of adoption and satisfaction.
• Support senior Customer Success Managers on large enterprise clients, assisting in onboarding, training, and ongoing support.
• Help diagnose client issues, uncover root causes, and propose structured solutions.
• Contribute to building internal and client‑facing playbooks that drive consistent delivery and adoption practices.
• Run regular check‑ins, product enablement sessions, and success reviews with your clients.
• Monitor usage trends and customer health signals, raising risks and opportunities proactively.
• Be a trusted point of contact, ensuring clients feel supported and successful throughout their journey.

Who You Are

• You care about delivering quality and building strong client relationships.
• You are organised, proactive, curious, and comfortable collaborating with highly professional stakeholders.
• We’re looking for someone with 1–2 years of professional experience in either a law firm or legal environment (e.g., paralegal, legal assistant, knowledge team) or a customer‑facing role in a SaaS or technology company.
• Demonstrated examples of going above and beyond to deliver high‑quality work or service outcomes.
• Strong communication skills — confident presenting, explaining, and supporting clients.
• High attention to detail and strong organisation skills. The ability to manage multiple priorities and follow through reliably.
• A growth mindset, excited to learn, iterate, and improve.
• A collaborative approach, you work well with others and enjoy solving problems together.
• Comfort working in a fast paced, evolving environment.
• Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate.

What’s In It For You

• At Legora, you will have the opportunity to learn from seasoned Customer Success, Commercial and leaders while working closely with some of the world’s leading law firms and corporates.
• You’ll be part of a fast scaling, entrepreneurial team where your contributions will be visible and meaningful from day one.
• The opportunity for rapid growth and increased responsibility.
• A competitive salary.
• High upside equity program.
• A chance to help shape how we scale Customer Success globally.

Legora is an Equal Opportunity Employer

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high‑performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.