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- Tasks: Drive client success and adoption of our innovative legal tech platform.
- Company: Join Legora, a trailblazer in redefining legal work with cutting-edge technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be at the forefront of transforming the legal industry with AI-driven solutions.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in B2B SaaS or Legal Tech.
- Other info: Dynamic team environment focused on collaboration and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Legora is on a mission: to redefine how legal work gets done. Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries.
We’re looking for an experienced, thoughtful Engagement Manager with a demonstrated commercial record to join our growing team in London and help drive how the world’s top law firms adopt, scale, and succeed with Legora. This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey.
You will be critical as we continue to create a best in class adoption programme at Legora, ensuring that our clients see ROI through this partnership.
What You’ll Do
- Be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, growth, and renewal.
- Work with a small account book consisting of major law firms and corporates.
- Own the customer journey for a growing book of highly intellectual clients.
- Lead onboarding and implementation alongside Legal Engineers.
- Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans.
- Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value.
- Identify expansion opportunities and lead the adoption initiatives that realise these opportunities.
- Monitor customer health metrics and take initiative to reduce churn risk and drive retention.
- Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights.
- Help build and refine our Customer Success playbook.
What You Bring
- 5+ years of Customer Success, Account Management, or related experience in a high-growth B2B SaaS environment or within the Legal Tech space.
- A track record of driving customer retention, expansion, and satisfaction within the Enterprise space.
- A hunter mentality. Someone who is comfortable going out and finding growth opportunities.
- Experience working with legal, compliance, or other regulated/complex industries and clients.
- Strong project management and onboarding experience.
- Excellent communication skills; written, verbal, and interpersonal.
- High EQ and commercial instinct.
- A love of fast-paced, early-stage environments.
- Comfortable with metrics - driven by data, customer health, and outcomes over process.
- Someone who enjoys being in the office 5 days a week.
Legora is an Equal Opportunity Employer. We believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work.
Engagement Manager employer: Legora AB
Contact Detail:
Legora AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that Engagement Manager role!
✨Tip Number 2
Show your passion for legal tech! When you get the chance to chat with hiring managers or during interviews, make sure to express your excitement about how technology is transforming the legal industry. Share your insights and ideas on how you can contribute to Legora’s mission.
✨Tip Number 3
Prepare for those interviews! Research Legora thoroughly—know their products, clients, and recent news. Think about how your experience aligns with their goals and be ready to discuss specific examples of how you’ve driven customer success in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Legora team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Engagement Manager
Some tips for your application 🫡
Show Your Passion for Legal Tech: When writing your application, let your enthusiasm for legal tech shine through! We want to see how excited you are about redefining the way legal work gets done and how you can contribute to our mission at Legora.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management, especially in the B2B SaaS or Legal Tech space. We’re looking for someone who understands the nuances of working with demanding clients, so don’t hold back on those examples!
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective and experiences that have shaped your approach to client relationships and success. We want to know what makes you tick!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Legora AB
✨Know Your Client
Before the interview, research Legora's clients and their needs. Understanding the legal tech landscape and how Legora fits into it will help you demonstrate your ability to build deep client relationships and act as a trusted advisor.
✨Showcase Your Success Stories
Prepare specific examples from your past experiences where you've driven customer retention and expansion. Highlight your strategic approach and how you’ve successfully onboarded clients in high-growth environments, especially in the B2B SaaS or legal tech space.
✨Be Ready to Discuss Metrics
Since this role involves monitoring customer health metrics, be prepared to discuss how you've used data to drive decisions in previous roles. Show that you understand the importance of metrics in ensuring client success and retention.
✨Emphasise Collaboration Skills
Legora values in-person collaboration, so express your enthusiasm for working closely with teams. Share examples of how you've collaborated with cross-functional teams to translate client feedback into actionable insights and improve customer outcomes.
