At a Glance
- Tasks: Support major law firms by ensuring high client service and monitoring usage trends.
- Company: Legora, an innovative legal tech company transforming how legal work is done.
- Benefits: Inclusive culture, growth opportunities, and a chance to work with top legal teams.
- Other info: Collaborative office environment with a focus on diversity and inclusion.
- Why this job: Join a dynamic team and make a real impact in high-stakes client relationships.
- Qualifications: Experience in fast-paced environments and strong organisational skills.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, allowing teams to focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers, including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.
Joining Legora means three things:
- We lean in: ownership over titles, outcomes over intentions.
- We fight for excellence: high standards, direct, ego-free feedback.
- We grow together: as a team and with our customers.
Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar, this is the place.
The Role
This role will support the Strategic Accounts Engagement Director and Engagement Manager to ensure that a number of our major law firm and FS clients are receiving consistently high client service and they are constantly finding value in Legora. We are looking for someone that enjoys understanding a smaller group of clients in depth and who is driven by ensuring the partnership thrives.
What You Will Be Doing:
- Be primarily responsible for monitoring usage trends and customer health signals, raising risks and opportunities proactively to the Engagement Manager.
- Ensure client feedback is channelled internally to the correct internal stakeholders (Customer Enablement, Product, Marketing) and the client is kept informed of progress via the Engagement Manager.
- Keep abreast of client feature requests and how these are progressing on the Legora development roadmap whilst ensuring proactive management of client communications.
- Be responsible for developing high-quality content and participating in key strategic client presentations (e.g., QBRs, engagement meetings, product roadmap discussions), communications and training materials.
- Analyse complex law firm data and translate it into meaningful updates within presentations.
- Be responsible for a number of organisational tasks including managing calendars for internal and external stakeholders to ensure the Strategic Engagement Accounts team is highly organised.
Who You Are:
- You've earned your stripes across MBB and startup environments — operating at pace, delivering under pressure, and holding your own in senior client rooms from early in your career.
- Excited to work with some of the largest and well-known law firms, driven by the importance of high-stakes client relationships to Legora — you treat trust as a commercial asset worth nurturing.
- Highly organised and feel comfortable upwardly managing colleagues to ensure client timelines are met and the client relationship is constantly at the forefront.
- A team player who enjoys working closely with senior members of the team managing the client relationship directly.
- Comfortable with new systems and able to quickly and effectively learn how to use them to ensure appropriate use on all client deliverables and internally within the Strategic Accounts Engagement team.
- Flexible and adaptable in approach, meeting new challenges and tasks with enthusiasm. We're looking for someone that can roll up their sleeves and add value quickly.
- Comfortable and enthusiastic about being on client site whilst demonstrating Legora values at all times.
- High attention to detail and strong organisation skills — the ability to manage multiple priorities and follow through reliably.
- A growth mindset, excited to learn, iterate, and improve.
- Enjoy being in the office 5 days a week. Collaborative work is core to how we operate.
- Advantageous — system skills: Legora, HEX, Planhat, Pitch, Notion, Salesforce.
Legora is an Equal Opportunity Employer. At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.
Engagement Associate, Strategic Accounts employer: Legora AB
Legora is an exceptional employer that champions a culture of excellence, collaboration, and continuous growth. With a commitment to high standards and direct feedback, employees thrive in an environment that values their contributions and fosters meaningful client relationships. Located in a dynamic industry, Legora offers unique opportunities for professional development while working alongside some of the world's leading legal teams, ensuring that every team member can make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Associate, Strategic Accounts
✨Tip Number 1
Get to know the company inside out! Research Legora's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to client engagement. Think about how you can demonstrate your organisational skills and ability to manage client relationships effectively.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows that you’re keen on the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Legora.
We think you need these skills to ace Engagement Associate, Strategic Accounts
Some tips for your application 🫡
Show Your Passion for Client Relationships:When writing your application, let us know how much you value client relationships. Share examples of how you've nurtured trust and delivered high-quality service in previous roles. We want to see that you're excited about working with major law firms!
Be Organised and Detail-Oriented:Highlight your organisational skills in your application. Mention any tools or methods you use to keep track of multiple priorities. We love candidates who can manage timelines effectively and ensure nothing slips through the cracks!
Demonstrate Your Team Spirit:We’re all about collaboration at Legora! In your application, talk about your experiences working closely with teams and senior members. Show us how you contribute to a positive team environment and support your colleagues.
Tailor Your Content:Make sure your application is tailored to the role. Use language from the job description and focus on the skills and experiences that align with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Legora AB
✨Know Your Clients
Before the interview, dive deep into understanding Legora's major law firm clients and their specific needs. Familiarise yourself with their recent projects and how Legora's solutions can add value. This will show your genuine interest in the role and your commitment to nurturing client relationships.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage multiple priorities and ensure timely communication with clients. Bring examples of how you've successfully organised tasks or managed calendars in previous roles, as this is crucial for supporting the Engagement Director and Manager effectively.
✨Demonstrate Your Analytical Abilities
Since the role involves analysing complex data, be ready to talk about your experience with data analysis and how you've translated findings into actionable insights. Consider preparing a brief case study or example that highlights your analytical skills and how they benefited a previous employer.
✨Embrace the Growth Mindset
Legora values a growth mindset, so express your enthusiasm for learning and adapting. Share instances where you've embraced new challenges or systems, and how that led to personal or team success. This will resonate well with their culture of continuous improvement.
