Accommodation Supervisor in Windsor

Here at the LEGOLAND® Windsor Resort we are entering our Festive Season, and we are recruiting for an Accommodation Supervisor to join our AWESOME Hotel Operations Team!

The Accommodation Supervisor will support the day-to‑day operation of our two Brick‑tastic hotels and our beautiful LEGOLAND® Woodland Village lodges and barrels. Working as a central point of contact for the Accommodations team, the Accommodations Supervisor will respond to department queries, monitor in-house digital systems for guest and staff requests, resolve on the spot guest complaints, handle reservation queries and support with employee relations issues, with the overall goal of delivering first class guest experience to every family that chooses LEGOLAND Windsor for their short break.

You will identify, prioritise and communicate actions via the relevant communication channels (radio, phone, email, digital systems), maintaining accurate records to identify trends and areas for improvement. As an integral part of the accommodations team, you will seek to consistently improve our guest satisfaction and ensure the smooth operation of all overnight accommodations.

Qualifications & Experience

• Previous experience working in a hotel function, ideally front desk / reception administration or back of house / administration is essential
• Clear and professional communication across phone, email, and digital systems
• Previous experience with data metrics, reporting, tracking and presentation of collected data
• Passionate about exceeding guest expectations, with a focus on improving guest KPI metrics
• Familiar with risk assessments, health & safety compliance and accident / incident reporting
• The ability to embrace our Merlin values –Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care –and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!

• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development