At a Glance
- Tasks: Coordinate operations to ensure a seamless guest experience at LEGOLAND® Windsor.
- Company: Join the fun team at LEGOLAND® Windsor Resort, the ultimate family destination.
- Benefits: Enjoy discounts on LEGO products, free tickets, and ongoing training opportunities.
- Other info: Flexible shifts in a vibrant, collaborative environment with great career growth.
- Why this job: Be at the heart of the action, making a real impact on guest experiences.
- Qualifications: Strong operational awareness and excellent communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Permanent, salaried (we also have an FTC vacancy within the team)
Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for two Zonal Controllers to join our AWESOME Zonal Control Team – one permanent and one fixed term contract!
As a Zonal Operations Controller, you will be right at the heart of resort operations, acting as the central point of coordination that keeps everything running smoothly. From monitoring live performance data to responding to operational issues as they arise, you will help ensure our guests enjoy a seamless and memorable experience every day.
The Zonal Controller will work closely with Zonal Managers and operational teams to triage incidents, prioritise actions, and deploy resources where they’re needed most. Whether it’s coordinating staffing, responding to ride downtime, or escalating facilities and IT issues, your calm, informed decision‑making will make a real impact.
You will also play a key role in reporting and handovers, capturing accurate operational insights that support continuous improvement. All of this sits within a strong commitment to health, safety, and compliance, helping to create a safe, efficient, and enjoyable environment for both guests and colleagues.
Qualifications & Experience
- Strong operational awareness with the ability to interpret real‑time performance data
- Experience monitoring digital systems or dashboards in a fast‑paced operational environment
- Clear, confident communication skills across phone, radio, email, and digital platforms
- Proven ability to prioritise tasks, triage issues, and make sound decisions under pressure
- High attention to detail when logging actions, reporting, and tracking follow‑ups
- Flexible and adaptable approach, with willingness to work variable shifts, including early starts, evenings, and weekends
- Collaborative mindset, building effective working relationships across teams and departments
- Professional approach to handling confidential and sensitive information
- Understanding of, or commitment to, health and safety standards and incident reporting
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort: We are looking for a Zonal Controller to join our AWESOME Zonal Control team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range: GBP £27,000.00/Yr.
Zonal Controller employer: LEGOLAND Parks
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and collaboration thrive. As a Zonal Controller, you'll enjoy a range of benefits including generous discounts, a private pension scheme, and ongoing training opportunities, all while working in a fun-filled environment that prioritises health and safety. Join us in creating unforgettable experiences for families in the heart of our beautiful theme park, where your contributions will truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Zonal Controller
✨Tip Number 1
Get to know the company! Research LEGOLAND® Windsor Resort and its values. When you understand what makes them tick, you can tailor your approach and show how you fit right in with their awesome team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where they might be. A friendly chat can go a long way in making you stand out when it comes to interviews.
✨Tip Number 3
Practice your communication skills! As a Zonal Controller, you'll need to be clear and confident. Role-play potential scenarios with a friend to get comfortable with responding to operational issues on the spot.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the LEGOLAND® family!
We think you need these skills to ace Zonal Controller
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being part of our Zonal Control Team and making a difference at LEGOLAND® Windsor Resort.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We’re looking for strong operational awareness and communication skills, so don’t be shy about showcasing those!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills. Remember, we want to know how you can contribute to our awesome team!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at LEGOLAND Parks
✨Know Your Numbers
As a Zonal Controller, you'll be dealing with real-time performance data. Brush up on your ability to interpret and discuss operational metrics. Familiarise yourself with any relevant data tools or dashboards that the company might use, so you can confidently demonstrate your analytical skills during the interview.
✨Communicate Clearly
This role requires clear communication across various platforms. Practice articulating your thoughts succinctly and confidently. You might even want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've triaged issues or made decisions under pressure. Think of examples that highlight your calmness and effectiveness in resolving operational challenges, as this will resonate well with the interviewers.
✨Emphasise Teamwork
Collaboration is key in this role. Prepare to talk about how you've built effective working relationships in previous jobs. Highlight your adaptability and willingness to work with different teams, as this will show that you're a great fit for their AWESOME Zonal Control Team.
