At a Glance
- Tasks: Lead a dynamic team to ensure unforgettable guest experiences at LEGOLAND Windsor.
- Company: Join the UK's favourite children's theme park and be part of the magic!
- Benefits: Enjoy discounts on LEGO products, free tickets, and ongoing training opportunities.
- Other info: Work in a vibrant setting with excellent career growth and a supportive team culture.
- Why this job: Make lasting memories for families while developing your leadership skills in a fun environment.
- Qualifications: Experience in theme parks or retail management and a passion for exceptional customer service.
The predicted salary is between 31500 - 38500 £ per year.
What you'll bring to the team
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7 including weekends & bank holidays)
Here at the LEGOLAND Windsor Resort our 2026 season is in full swing, and we are recruiting for a Zonal Operations Manager to join our awesome Zone 1 Team! As a Zonal Operations Manager at LEGOLAND Windsor, you will be responsible for the day-to-day running of an area of the Resort (known as a “zone”), ensuring the highest standards of guest interactions and health and safety are delivered every day. You will oversee all elements of your zone, including Admissions, Fastrack, commercial units, guest services, car park, Adventure Golf, third party suppliers and, of course, cleanliness standards throughout.
You will manage a dedicated zonal team with a key focus on operational excellence, guest satisfaction, brand standards and driving your team to exceed our guests’ expectations with proven data metrics via our KPI surveys and NPS scores. The Zonal Operations Manager exists to ensure our guests are enjoying their visit, all aspects of each zone are health and safety compliant, and our front-line teams are engaged, well managed and passionate about guest excellence.
As a motivational leader you will empower your teams to seek new and innovative ways of making memories for our guests, celebrate success and promote engagement and development activities, alongside the management of any employee relations issues, conflict resolution and promotion of a coaching culture. As the zone representative you will be out on the resort spending time with your team and our guests, taking in the moment feedback and resolving any guest escalations appropriately within our guest recovery frameworks.
You’ll identify trends in feedback and take proactive steps to minimise guest disruption and enhance satisfaction, share best practice and collaborate with other Zonal Managers to achieve maximum attraction efficiency, commercial revenue, high cleanliness, team engagement and guest satisfaction. The Zonal Operations Manager will form excellent relationships across the resort and within their own team to ensure training compliance is up to date and recorded, your team objectives align with the resort goals, development plans are in place and each individual zonal contributor is valued, engaged and delivering excellent guest service.
Qualifications & Experience
- Experience working in a theme park setting, as a retail or commercial manager, is essential
- Previous experience managing a team is essential
- Passionate about exceptional customer service, with the ability to develop your team to deliver the highest standard of guest interactions
- An excellent communicator with the ability to work alongside a diverse team of stakeholders, make informed decisions under pressure and champion a culture of inclusion and collaboration
- Awareness of HSG-175, risk assessments, COSWPs, COSHH and health and safety compliance legislation
- The ability to embrace our Merlin values - Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care - and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort: We are looking for a Zonal Operations Manager to join our AWESOME Operations team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range GBP £32,900.00/Yr.
Zonal Operations Manager - Zone 1 in Windsor employer: LEGOLAND Parks
At LEGOLAND Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and teamwork thrive. As a Zonal Operations Manager, you'll enjoy unique benefits such as a Merlin Magic Pass for free access to attractions worldwide, generous discounts, and ongoing training opportunities that foster personal and professional growth. Join us in creating unforgettable experiences for families while working in a beautiful parkland setting, where your passion for guest excellence will be celebrated and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Zonal Operations Manager - Zone 1 in Windsor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like LEGOLAND Parks. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to LEGOLAND Parks
Don't be shy about reaching out to LEGOLAND Parks directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Zonal Operations Manager - Zone 1 in Windsor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about LEGOLAND Parks and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at LEGOLAND Parks
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
