At a Glance
- Tasks: Engage with guests, handle admissions, and maintain high standards across the park.
- Company: Join the fun at LEGOLAND® Windsor Resort, where magic happens every day.
- Benefits: Earn £8.00 - £12.21 per hour, plus discounts on LEGO products and free tickets!
- Other info: Enjoy ongoing training, development, and a vibrant work environment.
- Why this job: Be part of an exciting team creating unforgettable experiences for families.
- Qualifications: Fluent English and a passion for customer service; experience is a bonus!
The predicted salary is between 16640 - 25400 € per year.
What you'll bring to the team:
Working up to 5 out of 7 days a week, covering hours from 07:30 and 20:00.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY.
A job with Merlin isn't like a job anywhere else. We trade in fun, smiles, and magic. We are looking for passionate candidates to join our AWESOME Commercial team at LEGOLAND® Windsor Resort.
As a Commercial Host, you will work in a variety of roles across our Commercial Zone, including:
- Retail units
- Admissions and car parking team
- Adventure Golf
- Lego Free Build Areas
Key Objectives:
- Ensuring and maintaining high standards across the park through tidying and cleaning.
- Operating tills while practicing profit protection policies.
- Ensuring safety is the number one priority through adhering to company Health & Safety policies.
- Identifying customers’ needs and providing solutions.
- Gaining excellent knowledge of products and attractions.
- Adhering to daily plans regarding which area you are supporting.
Main Responsibilities:
- Greeting all guests in a friendly manner.
- Processing guest purchases through the tills.
- Upselling products and services to guests.
- Organising deliveries into stockrooms or stores.
- Cleaning and maintaining Freestyle Machines.
- Providing information and support to customers.
- Noting feedback and providing compensation as needed.
- Arranging extra needs for guests (e.g. wheelchairs).
- Assisting guests with Lost Property Enquiries.
- Communicating Safeguarding concerns with relevant departments.
Qualifications & Experience:
- Must be able to speak and read fluently in English.
- Experience in a fast-paced environment (desired but not necessary).
- Experience in customer-facing roles (desired but not necessary).
- Ability to deal with customer complaints confidently.
- FAW or EFAW qualification (not necessary).
- Confidence with cash handling.
Benefits:
- Pay of £8.00 - £12.21 per hour (age related).
- 40% discount off LEGO® sets and products.
- Merlin Magic Pass: 20 free tickets for you and your family.
- 25% discount in Merlin retail shops and restaurants.
- Pro rata holiday allowance based on 28 days full time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work with 30,000+ discounts.
- Free staff parking.
- Ongoing training & development.
About the LEGOLAND® Windsor Resort:
The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12, featuring three LEGO themed Hotels and various rides, shows, and attractions.
If you have any questions or require reasonable adjustments due to a disability or medical condition, please contact us by email.
Health & Safety:
Employees are responsible for their safety and must follow safe working procedures. Any incidents must be reported to the line manager.
Retail and Admissions Host in Windsor employer: LEGOLAND Parks
At Merlin, we believe in creating unforgettable experiences, and as a Retail and Admissions Host at LEGOLAND® Windsor Resort, you'll be part of a vibrant team dedicated to delivering joy and magic to our guests. With competitive pay, generous discounts on LEGO products, and a supportive work culture that prioritises employee growth through ongoing training and development, this role offers a unique opportunity to thrive in a fun-filled environment surrounded by beautiful parkland. Join us and be a part of something truly special where your passion for customer service can shine.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Admissions Host in Windsor
✨Tip Number 1
Get to know the LEGOLAND® Windsor Resort inside out! Familiarise yourself with the attractions, products, and services we offer. This way, when you chat with guests, you can provide them with top-notch info and make their experience even more magical.
✨Tip Number 2
Practice your customer service skills! Whether it’s handling complaints or upselling products, being calm and confident is key. Role-play with friends or family to get comfortable with different scenarios you might face on the job.
✨Tip Number 3
Show off your passion for fun! When you’re at interviews or networking events, let your enthusiasm for the role shine through. Share your love for creating memorable experiences, and you'll stand out as a candidate who truly gets what we’re all about.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Retail and Admissions Host in Windsor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and making guests' experiences magical.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any customer service experience or teamwork skills that relate to the Retail and Admissions Host role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, we want to get to know the real you!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to read what you’ve got to say.
How to prepare for a job interview at LEGOLAND Parks
✨Know the Magic
Before your interview, dive into the world of LEGOLAND® Windsor Resort. Familiarise yourself with the attractions, products, and services they offer. This knowledge will not only impress your interviewers but also help you answer questions about how you can enhance guest experiences.
✨Show Your Passion
Merlin is all about fun and enthusiasm! During the interview, let your passion for customer service shine through. Share any previous experiences where you made a difference for customers, even if it was in a different setting. They want to see that you genuinely care about creating memorable experiences.
✨Practice Problem-Solving
Expect questions about handling difficult situations or customer complaints. Prepare examples from your past where you successfully resolved issues. Demonstrating your calm and confident approach will show that you're ready to tackle challenges head-on.
✨Dress for Fun, but Stay Professional
While LEGOLAND® is all about fun, it's still important to present yourself professionally. Opt for smart-casual attire that reflects your personality but keeps it appropriate for an interview. A friendly smile and approachable demeanour will go a long way in making a great first impression!
