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- Tasks: Lead a team to maintain high cleanliness standards for our guests.
- Company: Join the LEGOLAND® Windsor Resort, the ultimate family destination!
- Benefits: Earn ÂŁ13.94 per hour, enjoy discounts on LEGO products and attractions.
- Why this job: Make a real impact in a fun environment while developing your leadership skills.
- Qualifications: Previous supervisory experience in housekeeping is essential.
- Other info: Enjoy 20 free tickets to Merlin attractions and ongoing training opportunities.
The predicted salary is between 11 - 16 ÂŁ per hour.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time any 5 days out of 7, 5pm – 1am
Contract Type: Permanent, hourly paid, ÂŁ13.94ph
Here at the LEGOLAND® Windsor Resort we are busy prepping for our 2026 season, and we are recruiting for a Housekeeping Front Line Lead to join our AWESOME Permanent Hotel Twilight Team!
Joining the team as a Housekeeping Front Line Lead - Twilight means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay.
You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets.
The Housekeeping Front Line Lead - Twilight is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect.
This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.
Qualifications & Experience
- Previous experience working in a supervisory position in a hotel setting is essential
- Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alternative overnight accommodation function
- Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
- Experience leading a team is advantageous
- This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
- Relevant travel arrangements for shifts finishing at 1am
- Due to the shift times candidates must be over the age of 18
Benefits
- Pay of ÂŁ13.94 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort: We are looking for a Housekeeping Front Line Lead to join our AWESOME Hotel Twilight team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Permanent Housekeeping Front Line Lead - Twilight in Windsor employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Housekeeping Front Line Lead - Twilight in Windsor
✨Tip Number 1
Get to know the company culture! Before your interview, check out LEGOLAND® Windsor Resort's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their awesome environment.
✨Tip Number 2
Practice your leadership skills! As a Housekeeping Front Line Lead, you'll be guiding a team. Think about examples from your past where you've motivated others or handled challenges. Share these stories during your interview to demonstrate your experience and confidence.
✨Tip Number 3
Be ready to discuss health and safety! Since this role involves knowledge of COSHH and Risk Assessments, brush up on these topics. Showing that you’re clued up on safety protocols will impress the hiring team and highlight your commitment to maintaining high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the LEGOLAND® family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Permanent Housekeeping Front Line Lead - Twilight in Windsor
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Housekeeping Front Line Lead position, make sure to highlight your previous supervisory experience. We want to see how you've motivated teams and maintained high standards in your past roles.
Be Specific About Your Experience: In your application, detail your hands-on experience in housekeeping or cleaning roles. Mention any familiarity with cleaning equipment and safety protocols, as this will show us you're ready for the physical demands of the job.
Tailor Your Application: Make your application stand out by tailoring it to our specific needs at LEGOLAND® Windsor Resort. Use keywords from the job description to demonstrate that you understand what we're looking for in a candidate.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at LEGOLAND Parks
✨Know Your Stuff
Before the interview, brush up on your knowledge of housekeeping standards and health and safety policies. Familiarise yourself with COSHH and Risk Assessments, as these are crucial for the role. Being able to discuss these topics confidently will show that you’re serious about maintaining high cleanliness standards.
✨Lead by Example
As a Housekeeping Front Line Lead, you'll need to demonstrate strong leadership skills. Think of examples from your past experience where you successfully led a team or resolved conflicts. Be ready to share how you motivate your team to exceed cleanliness KPIs and ensure guest satisfaction.
✨Show Your Passion for Guest Experience
This role is all about creating a welcoming environment for guests. Prepare to discuss how you’ve gone above and beyond in previous roles to enhance guest experiences. Share specific stories that highlight your commitment to excellent service and teamwork.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
