At a Glance
- Tasks: Lead a team to maintain high cleanliness standards and ensure excellent guest experiences.
- Company: Join the LEGOLAND® Windsor Resort's vibrant Hotel Housekeeping Team.
- Benefits: Earn £13.20 per hour, enjoy discounts on LEGO products and free attraction tickets.
- Other info: Enjoy ongoing training, a supportive environment, and great career growth opportunities.
- Why this job: Develop your leadership skills while making a positive impact on guest satisfaction.
- Qualifications: Supervisory experience in hospitality and a passion for cleanliness are essential.
The predicted salary is between 27456 - 27456 € per year.
What you'll bring to the team:
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7
Contract Type: Permanent, hourly paid, £13.20ph
Here at the LEGOLAND® Windsor Resort we have kicked off our 2026 season, and we are recruiting for a Permanent Housekeeping Front Line Lead to join our AWESOME Hotel Housekeeping Team! Joining the team as a Housekeeping Front Line Team means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay.
You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets.
The Housekeeping Front Line Lead is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect.
This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.
Qualifications & Experience:
- Previous experience working in a supervisory position in a hotel setting is essential
- Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alternative overnight accommodation function
- Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
- Experience leading a team is advantageous
- This is a physical, hands‑on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
Benefits:
- Pay of £13.20 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
- Pay Range Competitive
Permanent Housekeeping Front Line Lead in Windsor employer: LEGOLAND Parks
At LEGOLAND® Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and guest satisfaction are at the heart of everything we do. As a Permanent Housekeeping Front Line Lead, you will not only enjoy competitive pay and extensive benefits, including discounts on LEGO products and free access to Merlin attractions, but also have ample opportunities for personal and professional growth within a supportive environment that values your contributions and development.
StudySmarter Expert Advice🤫
We think this is how you could land Permanent Housekeeping Front Line Lead in Windsor
✨Tip Number 1
Get to know the company culture! Before your interview, check out LEGOLAND® Windsor Resort's social media and website. This will help you understand their values and show that you're genuinely interested in being part of their awesome team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled challenges in housekeeping. We want to hear how you motivated your team and exceeded cleanliness targets – it’ll make you stand out!
✨Tip Number 3
Dress the part! When you show up for your interview, wear something smart but comfortable. You want to look professional while also being ready to discuss your hands-on experience in a physical role like this one.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Housekeeping Front Line Lead position!
We think you need these skills to ace Permanent Housekeeping Front Line Lead in Windsor
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any previous experience leading a team. We want to see how you’ve motivated others and driven them to achieve great results, especially in a housekeeping or hotel setting.
Be Specific About Your Experience:Don’t just list your past jobs; tell us about your specific responsibilities and achievements. If you've worked with cleaning equipment or managed stock levels, let us know! We love details that show you understand the role.
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid slang. We want to get a sense of your personality, but professionalism is key in this industry!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LEGOLAND Parks
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of housekeeping standards and health and safety policies. Familiarise yourself with COSHH and Risk Assessments, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed a team in the past. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your capability to lead effectively in a busy hotel environment.
✨Emphasise Guest Experience
The LEGOLAND® Windsor Resort values excellent guest interactions, so be ready to talk about how you ensure a high standard of cleanliness and guest satisfaction. Share any experiences where you went above and beyond to enhance a guest's stay, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the training process for new staff. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
