At a Glance
- Tasks: Ensure smooth operations by creating effective workforce plans and managing rosters.
- Company: Join the LEGOLAND Windsor Resort's vibrant Central Planning Team.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and ongoing training.
- Other info: Flexible hours with opportunities for career growth in a fun environment.
- Why this job: Make a real impact on guest experiences while developing your planning skills.
- Qualifications: Experience in workforce planning and strong communication skills required.
The predicted salary is between 26999 - 26999 € per year.
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Permanent, salaried
Here at the LEGOLAND Windsor Resort our 2026 season is in full swing, and we are recruiting for an Operations Planner to join our awesome Central Planning Team! As an Operations Planner, you’ll play a pivotal role in keeping operations running smoothly by ensuring the right people are in the right place at the right time. Working closely with operational leaders, you’ll turn demand forecasts and business priorities into effective workforce plans that support excellent guest experiences. You will take ownership of creating and managing rosters across departments, balancing operational needs, budget requirements and labour compliance. Your work will directly impact cost efficiency, payroll accuracy and service delivery across the attraction. Beyond day-to-day scheduling, you’ll act as a subject matter expert in workforce planning - spotting resourcing risks early, supporting recruitment planning, and driving continuous improvements in how resources are planned and deployed. You’ll use data, systems and collaboration to help the business adapt to changing demands and operate at its best.
Qualifications & Experience
- Proven experience in workforce planning, operations scheduling or resource management
- Background in a fast-paced, guest-focused environment such as hospitality, leisure, retail or attractions
- Strong understanding of labour laws, compliance requirements and workforce best practice
- Experience using scheduling tools, workforce management systems and operational planning data
- Payroll management experience is preferable
- Ability to analyse resourcing models and KPIs to drive cost efficiency and performance improvement
- High level of attention to detail, particularly around rosters, reporting and payroll inputs
- Strong stakeholder management and communication skills, with confidence partnering across teams
- Proficiency in Microsoft Office, particularly Excel; experience with planning systems is desirable
- Flexible and adaptable, able to respond quickly to changing operational demands
- A collaborative mindset with a focus on continuous improvement, safety and guest experience
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin attractions across the world
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which offers 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
Pay Range GBP 26,999.50 / Yr
Operations Planner in Windsor employer: LEGOLAND Parks
At LEGOLAND Windsor Resort, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and continuous improvement. As an Operations Planner, you'll enjoy a range of benefits including generous discounts, a private pension scheme, and access to extensive training and development opportunities, all while contributing to creating memorable experiences for our guests in a dynamic and exciting environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Planner in Windsor
✨Tip Number 1
Network like a pro! Reach out to current employees at LEGOLAND Windsor Resort on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Operations Planner role.
✨Tip Number 2
Prepare for the interview by understanding the key responsibilities of the Operations Planner. Brush up on your knowledge of workforce planning and be ready to discuss how you can improve operational efficiency using data and collaboration.
✨Tip Number 3
Showcase your adaptability! Be ready to share examples of how you've successfully managed changing demands in previous roles. This will demonstrate your flexibility and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the LEGOLAND team.
We think you need these skills to ace Operations Planner in Windsor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Planner role. Highlight your experience in workforce planning and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with our needs. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any scheduling tools you've used. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our awesome team at LEGOLAND Windsor Resort!
How to prepare for a job interview at LEGOLAND Parks
✨Know Your Numbers
As an Operations Planner, you'll be dealing with data and KPIs regularly. Brush up on your understanding of workforce planning metrics and how they impact cost efficiency and service delivery. Be ready to discuss specific examples from your past experience where you used data to drive improvements.
✨Showcase Your Scheduling Skills
Familiarise yourself with common scheduling tools and workforce management systems. During the interview, highlight your experience in creating rosters and managing operational needs. If you have a particular success story about optimising schedules, make sure to share it!
✨Understand the Guest Experience
Since this role is in a guest-focused environment, demonstrate your understanding of how effective workforce planning enhances guest experiences. Think of examples where your planning directly contributed to customer satisfaction or operational success.
✨Communicate Confidently
Strong stakeholder management and communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Prepare to discuss how you've collaborated with different teams in the past and how you can bring that collaborative mindset to the LEGOLAND Windsor Resort.
