Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide exceptional guest experiences at our hotel.
- Company: Join the LEGOLAND® Windsor Resort, the ultimate family destination.
- Benefits: Earn ÂŁ13 per hour, enjoy discounts, and receive 20 free tickets for friends and family.
- Why this job: Be part of a fun, dynamic team creating magical moments for guests.
- Qualifications: Experience in hospitality and team leadership is preferred.
- Other info: Ongoing training and development opportunities in a vibrant environment.
The predicted salary is between 13 - 16 ÂŁ per hour.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time, across a 7-day rota, with shifts between 7am and 10pm on a rotational basis
Contract Type: Permanent, hourly paid, ÂŁ13ph
Here at the LEGOLAND® Windsor Resort we are busy prepping for our 2026 season, and we are recruiting for an Accommodation Front Line Lead to join our AWESOME Hotel Front of House Team!
You will lead our team of Hotel Front of House Assistants as they greet our guests upon their arrival, assist with their check-ins, book their dining, swimming pool and Adventure Golf slots, and give them hints and tips of how to maximise their stay with us. As a motivational leader you will ensure that your team are providing the best possible standard of guest interaction whether they are on the Hotel gate checking guests’ tickets or receiving in-person guest feedback that requires immediate attention.
The role of Accommodation Front Line Lead is a key function when it comes to coaching, developing and empowering your team to deliver and exceed guest KPI targets, and of course adhere to all health and safety policies and procedures. You will be the first point of contact for escalated guest feedback and will always maintain a calm and professional manner. As the Accommodation Front Line Lead, you will work alongside the wider Hotel management team to recruit, train, coach and develop your front-line team, seeking new and innovative ways to celebrate success and empower your team to create moments of excellence with our guests at every opportunity.
Qualifications & Experience
- Proven experience working in a customer facing role within a Hotel or Hospitality function
- Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
- Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
- Comfortable to be standing for long periods of time as our Hotel Reception areas are a free flowing, deskless space where our guests will be checking in via self-check-in screens
- Comfortable with heavy lifting as you will assist our guests with physically moving their luggage
Benefits
- Pay of ÂŁ13.00 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort: We are looking for an Accommodation Front Line Lead to join our AWESOME Hotel Front of House team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Accommodation Frontline Lead in Windsor employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Frontline Lead in Windsor
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGOLAND® Windsor's vibe. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their awesome family.
✨Tip Number 2
Practice your people skills! As an Accommodation Front Line Lead, you'll be interacting with guests and leading a team. Role-play common scenarios with friends or family to boost your confidence. The more comfortable you are, the better you'll shine during the interview!
✨Tip Number 3
Show off your leadership style! Think about how you motivate and empower others. Be ready to share examples of how you've successfully led a team in the past. This will demonstrate that you’re not just a fit for the role, but a perfect match for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the LEGOLAND® family. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Accommodation Frontline Lead in Windsor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond for guests, as this will resonate with us at LEGOLAND® Windsor Resort.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Accommodation Frontline Lead role. Highlight your leadership skills and any relevant experience in customer-facing roles, so we can see how you fit into our AWESOME team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences, making it easy for us to see why you’re the perfect fit for leading our Hotel Front of House team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at LEGOLAND® Windsor Resort.
How to prepare for a job interview at LEGOLAND Parks
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Accommodation Front Line Lead role. Familiarise yourself with the responsibilities, such as leading a team and ensuring excellent guest interactions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a potential leader, be ready to discuss your previous experience in motivating and developing a team. Prepare specific examples of how you've successfully coached others or handled challenging situations. This will demonstrate your capability to lead the Hotel Front of House Assistants effectively.
✨Emphasise Customer Service Excellence
Since this role is all about guest interaction, be prepared to share your customer service philosophy. Think of instances where you went above and beyond for a guest or resolved a complaint. Highlighting your commitment to creating memorable experiences will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
