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- Tasks: Lead a night team to ensure guest satisfaction and safety at LEGOLAND® Windsor Resort.
- Company: Join the magical LEGOLAND® Windsor Resort, the ultimate family destination.
- Benefits: Earn ÂŁ13.34 per hour plus discounts on LEGO products and Merlin attractions.
- Why this job: Be part of creating unforgettable memories for families while developing your leadership skills.
- Qualifications: Experience in hospitality and team leadership is essential.
- Other info: Enjoy a fun work environment with ongoing training and career growth opportunities.
The predicted salary is between 11 - 16 ÂŁ per hour.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: 7pm – 7am night shifts, with 4-on, 4-off shift pattern
Contract Type: Permanent, hourly paid, ÂŁ13.34ph
Here at the LEGOLAND® Windsor Resort we are busy prepping for our 2026 season, and we are recruiting for an Accommodation Front Line Lead to join our AWESOME Hotel Nights Team! You will lead a team of Front of House Assistants throughout the night shift, making sure our overnight guests are happy and safe in their accommodations, any guest feedback is responded to promptly and professionally, and other members of the Hotel night team are kept informed throughout their shift of duty updates.
As a motivator and leader you will develop your team to deliver the best possible guest interactions, encourage them to become expert knowledge holders and empower them to exceed our guest KPI targets. Our Hotel Nights team play a key part in the magic of an overnight stay at LEGOLAND Windsor Resort, always striving to exceed guest expectations and ensure everyone checks out with awesome memories.
Qualifications & Experience
- Proven experience working in a customer facing role within a Hotel or Hospitality function, ideally night operations
- Ideally, you’ll have worked in a team leader function before, being comfortable with leading and motivating a diverse team
- Good knowledge of Microsoft Office Suite and previous use of Opera PMS is advantageous
- You will have the relevant travel arrangements for night shifts, and be comfortable with working unsociable hours
- Due to the working hours for this role candidates must be over the age of 18
Benefits
- Pay of ÂŁ13.34 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort: We are looking for an Accommodation Front Line Lead to join our AWESOME Hotel Nights team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Accommodation Front Line Lead - Nights in Windsor employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Front Line Lead - Nights in Windsor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Accommodation Front Line Lead role.
✨Tip Number 2
Prepare for the interview by researching LEGOLAND® Windsor Resort and its values. Show us you’re passionate about creating magical experiences for guests and how your leadership skills can enhance the night team’s performance.
✨Tip Number 3
Practice common interview questions related to customer service and team leadership. We want to see how you handle challenges and motivate your team, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our AWESOME Hotel Nights team!
We think you need these skills to ace Accommodation Front Line Lead - Nights in Windsor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through! Share specific experiences where you’ve made a guest’s day or led a team to success. We want to see that you’re not just looking for a job, but that you genuinely care about creating awesome memories for our guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your experience in night operations and any leadership roles you've held. We’re looking for someone who can motivate a diverse team, so don’t forget to mention those skills!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we’re busy prepping for the 2026 season, so a well-structured application will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits right there!
How to prepare for a job interview at LEGOLAND Parks
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Accommodation Front Line Lead involves. Familiarise yourself with the responsibilities of leading a night team and how to ensure guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. Highlight how you motivated your team and improved guest interactions. This is crucial for demonstrating that you can inspire others and maintain high standards during the night shift.
✨Brush Up on Customer Service Scenarios
Think about common customer service challenges in a hotel setting, especially at night. Be ready to discuss how you would handle guest complaints or feedback. Showing that you can think on your feet and provide excellent service will set you apart from other candidates.
✨Familiarise Yourself with Relevant Tools
If you have experience with Microsoft Office Suite or Opera PMS, be prepared to discuss it. If not, do a bit of research on these tools. Being tech-savvy can give you an edge, especially since you'll need to manage operations efficiently during your shifts.
