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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional VIP experiences at LEGOLAND Windsor.
- Company: Join the UK's favourite children's theme park, filled with LEGO fun and adventure.
- Benefits: Enjoy £13/hour pay, 40% off LEGO products, and 20 free tickets for friends and family.
- Why this job: Be part of a vibrant team creating magical memories for guests in a fun environment.
- Qualifications: Experience in managing teams and a passion for excellent customer service is essential.
- Other info: Flexible hours, ongoing training, and a chance to work in a magical setting!
What you\’ll bring to the team
VIP & Birthdays Team Leader
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, evenings and weekends according to the operational calendar
Contract Type: Permanent, hourly paid
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a VIP & Birthdays Team Leaderto join our AWESOME Commercial Team!
In this exciting role you will support the Commercial Sales Manager in the overall delivery of VIP products and experiences across LEGOLAND Windsor Resort. You’ll have the opportunity to work on the future strategy of the department and how we can best maximise both guest experience and revenue, while managing your team of VIP hosts to deliver the highest possible standard of guest excellence.
As a LEGOLAND representative you will reflect and present our company values to VIP guests both via email, on the telephone, and in person on the day of their visit. You’ll be passionate about the resort, making sure you are sharing exciting insights into life at LEGOLAND with our special guests.
Please note, internally this role is known as Commercial Sales Lead (Frontline)
Qualifications & Experience
- Ideally you will have previously managed or coached a small team to achieve an excellent standard of guest interaction or customer service
- Highly driven and motived to achieve results against KPI metrics
- You will be organised, proactive, approachable and, of course, hold yourself and your team to the highest standards of guest interaction
- Willingness to have a full enhanced DBS check undertaken (please note if you do not agree to the DBS check we will not proceed with your application)
Benefits
- Pay of £13.00 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a VIP & Birthdays Team Leaderto join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £13.00/Hr. #J-18808-Ljbffr
VIP & Birthdays Team Leader employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP & Birthdays Team Leader
✨Tip Number 1
Familiarise yourself with LEGOLAND's values and mission. As a VIP & Birthdays Team Leader, you'll need to embody these values when interacting with guests. Understanding the brand will help you connect better with both your team and the guests.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or coached a team in the past. Highlighting specific instances where you've improved guest interactions or achieved KPIs will demonstrate your capability for this role.
✨Tip Number 3
Research the latest trends in customer service and guest experience, especially in the theme park industry. Being knowledgeable about what makes a memorable experience can set you apart as a candidate who is proactive and passionate about enhancing guest satisfaction.
✨Tip Number 4
Network with current or former employees of LEGOLAND or similar attractions. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews and discussions.
We think you need these skills to ace VIP & Birthdays Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the VIP & Birthdays Team Leader position. Tailor your application to highlight relevant experiences that align with these requirements.
Showcase Leadership Skills: Emphasise any previous experience in managing or coaching a team. Provide specific examples of how you have achieved excellent guest interaction or customer service, as this is crucial for the role.
Reflect Company Values: In your application, demonstrate how your personal values align with those of LEGOLAND. Mention your passion for creating memorable experiences and how you can contribute to the overall guest satisfaction.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at LEGOLAND Parks
✨Show Your Passion for the Resort
Make sure to express your enthusiasm for LEGOLAND and its offerings. Share any personal experiences or insights you have about the park, as this will demonstrate your genuine interest in the role and the company.
✨Highlight Team Management Skills
Since the role involves managing a team of VIP hosts, be prepared to discuss your previous experience in coaching or leading teams. Provide specific examples of how you've motivated your team to achieve excellent guest interactions.
✨Understand Guest Experience Metrics
Familiarise yourself with key performance indicators (KPIs) related to guest satisfaction and revenue generation. Be ready to discuss how you would use these metrics to improve the VIP experience at LEGOLAND.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about how you would handle challenging situations with guests or team members, and be ready to share your thought process.
