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- Tasks: Lead our Retail hosts and ensure an amazing guest experience at LEGOLAND® Windsor Resort.
- Company: Join the UK's favorite children's theme park, filled with LEGO fun and adventure!
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and a private pension scheme.
- Why this job: Be part of a passionate team creating magical memories for families while working in a vibrant environment.
- Qualifications: Experience in a retail supervisory role and a love for LEGO are essential.
- Other info: Ongoing training and development opportunities available to help you grow!
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2025 season, and we are recruiting for a Retail Team Leader to join our AWESOME Retail Team!
The Retail Team Leader will manage our front line Retail hosts, supporting them to deliver the daily operation of our Retail stores.
You will lead by example, driving high standards of guest interaction, seek opportunities for additional revenue while enhancing the guest experience, ensure stores are clean and well presented, and health & safety measures are adhered to at all times.
Our Retail stores are visited by guests of all ages and the Retail Team Leader will be passionate about our awesome LEGO products, making sure each guest leaves with the set that will bring more play to their day!
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Proven experience working in a team leader or supervisory role within a Retail environment is essential
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A clear communicator, confident to interact with both the team you are leading and our guests
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Passionate about LEGO products and the importance of how children can learn and grow through play
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Ability to remain calm and keep a clear head as you will be the first point of contact for on-the-day face-to-face guest feedback or escalated queries
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Pay of £12.34 per hour
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40% discount off LEGO® sets and products on the online LEGO Store!
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Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
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25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
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Staff discount codes for Merlin Annual Passes to gift to loved ones!
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Pro rata holiday allowance based on 28 days full time equivalent
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Private pension scheme
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Life assurance scheme
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Employee assistance programme
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Access to Perks at Work which 30,000+ national & local employee discounts
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Free staff parking
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Ongoing training & development
About the LEGOLAND® Windsor Resort
We are looking for a Retail Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.
Pay Range: GBP £12.34/Hr.
Retail Team Leader employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
jobs@legoland.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarize yourself with the LEGOLAND® brand and its values. Understanding what makes LEGOLAND special will help you connect with the team and guests, showcasing your passion for LEGO products during the interview.
✨Tip Number 2
Prepare to discuss your previous leadership experiences in retail. Think of specific examples where you successfully managed a team, resolved guest issues, or improved sales, as these will demonstrate your capability as a Retail Team Leader.
✨Tip Number 3
Showcase your communication skills by practicing how you would handle guest feedback or escalated queries. Being calm and clear in your responses will highlight your suitability for this role.
✨Tip Number 4
Engage with the LEGO community online or in person. This not only shows your enthusiasm but also gives you insights into customer preferences, which can be valuable when discussing how to enhance the guest experience.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Passion for LEGO: Make sure to express your enthusiasm for LEGO products in your application. Share any personal experiences or stories that highlight how LEGO has impacted your life or the lives of children around you.
Highlight Leadership Experience: Emphasize your previous experience in a team leader or supervisory role within a retail environment. Provide specific examples of how you've successfully managed a team and improved guest interactions.
Communicate Clearly: Since clear communication is essential for this role, ensure your application is well-structured and free of errors. Use straightforward language to convey your ideas and experiences effectively.
Demonstrate Problem-Solving Skills: Include examples of how you've handled guest feedback or escalated queries in the past. Show that you can remain calm under pressure and find solutions that enhance the guest experience.
How to prepare for a job interview at LEGOLAND Parks
✨Show Your Passion for LEGO
Make sure to express your enthusiasm for LEGO products during the interview. Share personal experiences or stories that highlight how LEGO has impacted your life or the lives of children around you.
✨Demonstrate Leadership Skills
Prepare examples from your past experience where you successfully led a team in a retail environment. Highlight how you motivated your team, handled challenges, and ensured high standards of guest interaction.
✨Communicate Clearly
As a Retail Team Leader, clear communication is key. Practice articulating your thoughts and ideas concisely. Be ready to discuss how you would handle guest feedback and escalated queries effectively.
✨Emphasize Guest Experience
Discuss your approach to enhancing the guest experience. Think of specific strategies you could implement to ensure guests leave with a smile and a memorable experience at the LEGOLAND® Windsor Resort.
