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- Tasks: Engage with guests, handle admissions, and maintain high standards across the park.
- Company: Join the fun team at LEGOLAND® Windsor Resort, where magic happens every day!
- Benefits: Earn ÂŁ8.00 - ÂŁ12.21 per hour, plus discounts on LEGO products and free tickets for friends and family.
- Other info: Enjoy ongoing training, career development, and a supportive team atmosphere.
- Why this job: Be part of creating unforgettable memories for families while working in a vibrant environment.
- Qualifications: Fluent English and a passion for customer service; experience is a bonus but not essential.
The predicted salary is between 16640 - 25480 ÂŁ per year.
Retail and Admissions Host - INCLUDES FULL TIME/PART TIME – Working up to 5 out of 7 days a week, covering hours from 07:30 and 20:00.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY.
A job with Merlin isn’t like a job anywhere else. We are looking for passionate candidates to join our AWESOME Commercial team at LEGOLAND® Windsor Resort. As a Commercial Host, you will work in a variety of roles across our Commercial Zone, working in our retail units, admissions and car parking team, Adventure Golf, as well as supporting in our Lego Free Build Areas.
KEY OBJECTIVES- Ensuring and maintaining high standards across the park through tidying and cleaning, both in our staff areas and guest facing areas.
- To operate tills while practicing profit protection policies.
- Ensuring safety is the number one priority through adhering to company Health & Safety policies.
- Identify customers’ needs and points of enquiry or feedback, clarify information and provide solutions.
- Provide effective and efficient answers to guest contact.
- Gain an excellent knowledge of products and attractions to be best equipped to help with queries and feedback.
- Adhere to daily plan regarding which area you are supporting at each interval during the day.
- Ensuring and maintaining high standards across the park and Car Park through tidying and cleaning, both in our staff areas and guest-facing areas.
- Greeting all our guests in a friendly and engaging manner.
- Processing guests purchases through the tills and monitoring product pricing throughout the park stores.
- Upselling products and services to guests based on their choices and interests.
- Breaking down of deliveries to neatly organise into the stockrooms or put out onto the store, ready for park opening.
- Cleaning and maintaining our Freestyle Machines.
- Provide information, support and appropriate resolutions for our customers.
- Ensuring health and safety policies are adhered to.
- Noting both positive and negative feedback on the day and providing Guests with compensation while staying within the agreed Recovery and Profit Protection standards.
- Arranging any extra needs for Guests (e.g. wheelchairs, ear defenders, Radar Key).
- Holding Guest Luggage and ensuring it is returned safely and in good condition.
- Assisting guests with Lost Property Enquiries as well as uploading and storing Lost Property.
- Being an advocate for Safeguarding and First Aid by communicating with other departments and the Safeguarding Officer regarding any Safeguarding concerns which may arise within Guest Services.
- Must be able to speak and read fluently in English.
- Experience of working within a fast-paced environment (desired but not necessary).
- Experience of working in a team (desired but not necessary).
- Experience in previous customer facing roles (desired but not necessary).
- Ability to deal with customer complaints, with a confident and calm approach.
- Although not necessary, an FAW or EFAW qualification.
- Be able to handle confrontational situations.
- You will need to be confident with cash handling.
- Pay of ÂŁ8.00 - ÂŁ12.21 per hour (age related).
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which 30,000+ national & local employee discounts.
- Free staff parking.
- Ongoing training & development.
About the LEGOLAND® Windsor Resort: The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick.
About Merlin: A job with Merlin isn’t like a job anywhere else. We trade in fun, smiles, shrieks and spine-tingles. If you have any questions or if you require any reasonable adjustments, please contact us by email at recruitment@merlinentertainments.biz.
HEALTH & SAFETYEmployees are responsible for the safety of themselves, their colleagues and guests in line with the Group Policy and the law. They must ensure that they follow safe working procedures for all work activities that they undertake.
Retail and Admissions Host employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail and Admissions Host
✨Tip Number 1
Get to know the LEGOLAND® Windsor Resort inside out! Familiarise yourself with the attractions, products, and services. This way, when you chat with the team during interviews, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle complaints or provide solutions. Role-playing these situations with friends can help you feel more confident and prepared for any questions that come your way.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in joining the Merlin family. Plus, it’s a great way to keep track of your application status and any updates we might have for you.
✨Tip Number 4
Be ready to showcase your teamwork skills! Since this role involves working closely with others, think of examples from past experiences where you’ve collaborated effectively. Sharing these stories can really impress during your interview!
We think you need these skills to ace Retail and Admissions Host
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about joining our team and making magic happen at LEGOLAND® Windsor Resort.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Mention any customer service experience or teamwork skills that relate to the Retail and Admissions Host role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, we’re all about fun, but professionalism matters too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our awesome team at LEGOLAND® Windsor Resort.
How to prepare for a job interview at LEGOLAND Parks
✨Know the Magic
Before your interview, dive into the world of LEGOLAND® Windsor Resort. Familiarise yourself with the attractions, products, and services they offer. This will not only show your enthusiasm but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your People Skills
As a Retail and Admissions Host, you'll be interacting with guests all day. Prepare examples from your past experiences where you've successfully dealt with customer queries or complaints. Highlight your ability to stay calm and friendly, even in challenging situations.
✨Dress for Fun, but Stay Professional
While LEGOLAND® is all about fun, it's still important to present yourself well. Opt for smart-casual attire that reflects your personality but remains professional. This shows that you respect the interview process while being true to the playful spirit of the park.
✨Ask Engaging Questions
At the end of your interview, have a few thoughtful questions ready. Ask about team dynamics, training opportunities, or how they ensure high standards across the park. This demonstrates your genuine interest in the role and helps you assess if it’s the right fit for you.