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- Tasks: Lead a team to maintain high cleanliness standards and ensure excellent guest experiences.
- Company: Join the LEGOLAND® Windsor Resort, the ultimate family destination!
- Benefits: Earn £13.20 per hour, enjoy discounts on LEGO products and free attraction tickets.
- Other info: Ongoing training and development opportunities in a magical workplace.
- Why this job: Develop your leadership skills while working in a fun, dynamic environment.
- Qualifications: Supervisory experience in housekeeping and a passion for guest satisfaction.
The predicted salary is between 27456 - 27456 £ per year.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7
Contract Type: Permanent, hourly paid, £13.20ph
Here at the LEGOLAND® Windsor Resort we have kicked off our 2026 season, and we are recruiting for a Permanent Housekeeping Front Line Lead to join our AWESOME Hotel Housekeeping Team! Joining the team as a Housekeeping Front Line Team means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay. You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets. The Housekeeping Front Line Lead is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect. Of course that’s just for starters! This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.
Qualifications & Experience
- Previous experience working in a supervisory position in a hotel setting is essential
- Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alternative overnight accommodation function
- Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
- Experience leading a team is advantageous
- This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
Benefits
- Pay of £13.20 per hour
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort
We are looking for a Housekeeping Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be. If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
Competitive
Permanent Housekeeping Front Line Lead employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Housekeeping Front Line Lead
✨Tip Number 1
Get to know the company culture! Before your interview, check out LEGOLAND® Windsor Resort's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their awesome environment.
✨Tip Number 2
Practice your leadership skills! As a Housekeeping Front Line Lead, you'll be guiding a team. Think of examples from your past where you've motivated others or handled challenges. This will help you shine during the interview and demonstrate your capability.
✨Tip Number 3
Be ready to discuss health and safety! Since this role involves knowledge of COSHH and Risk Assessments, brush up on these topics. Showing that you’re clued up on safety protocols will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the LEGOLAND® family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Permanent Housekeeping Front Line Lead
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Housekeeping Front Line Lead position, make sure to highlight your previous supervisory experience. We want to see how you've motivated teams and maintained high standards in a hotel setting.
Be Specific About Your Experience: Don’t just say you’ve worked in housekeeping; tell us about your hands-on experience with cleaning equipment and chemicals. Mention any familiarity with COSHH and Risk Assessments, as this will show us you're ready for the role.
Tailor Your Application: Make your application stand out by tailoring it to our job description. Use keywords from the posting, like 'guest interactions' and 'cleanliness KPI targets', to demonstrate that you understand what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at LEGOLAND Parks
✨Know Your Stuff
Make sure you brush up on your knowledge of housekeeping standards and health and safety policies. Familiarise yourself with COSHH and Risk Assessments, as these are crucial in a supervisory role. Being able to discuss these confidently will show that you're ready to lead the team.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. This will demonstrate your ability to manage and inspire others, which is key for the Housekeeping Front Line Lead position.
✨Get Hands-On
Since this role is physical and hands-on, be ready to talk about your experience with cleaning equipment and your comfort level with physical tasks. Share any relevant stories that highlight your work ethic and dedication to maintaining high cleanliness standards.
✨Emphasise Guest Interaction
The role involves ensuring excellent guest interactions, so think of examples where you've gone above and beyond for guests. Highlighting your customer service skills will show that you understand the importance of creating a welcoming environment for visitors.