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For Companies At a Glance
- Tasks: Lead a team to maintain cleanliness and ensure excellent guest experiences at LEGOLAND Windsor.
- Company: Join the fun at LEGOLAND Windsor Resort, the ultimate family destination!
- Benefits: Earn £13.94/hour, enjoy discounts on LEGO products, and get free tickets to attractions.
- Why this job: Develop your leadership skills while working in a vibrant, magical environment.
- Qualifications: Previous supervisory experience in housekeeping is essential; must be over 18.
- Other info: Seasonal role with opportunities for ongoing training and development.
What you\’ll bring to the team
Housekeeping Twilight Team Leader
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time any 5 days out of 7, 5pm – 1am
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Housekeeping Twilight Team Leader to join our AWESOME Hotel Twilight Team!
Joining the team as a Housekeeping Twilight Team Leader means you will lead a team of housekeepers, linen porters, and public area cleaners, all of whom work together to maintain the high standards of cleanliness that our guests expect and deserve on their overnight stay.
You’ll lead by example, driving your team to deliver excellent guest interactions and, of course, beautifully clean and welcoming rooms and public areas. You’ll be a knowledge holder of the health and safety policies across your areas, monitor your stock levels (replenishing when needed) and motivate your team to exceed cleanliness KPI targets.
The Housekeeping Twilight Team Leader is a key role in our Hotel operation, and you will drive your team to excellence by ensuring room inspections are thorough and timely, employee relations concerns are dealt with professionally in partnership with the People Team, stock levels are maintained appropriately, and your team are fully trained and assessed to deliver the high level of service that our overnight guests expect.
Of course that’s just for starters! This role is varied and will give the right candidate an opportunity to develop their people management skills and, in turn, have a positive impact on our guest KPIs.
Qualifications & Experience
- Previous experience working in a supervisory position in a hotel setting is essential
- Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
- Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
- Experience leading a team is advantageous
- This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
- Relevant travel arrangements for shifts finishing at 1am
- Due to the shift times candidates must be over the age of 18
Benefits
- Pay of £13.94 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Housekeeping Twilight Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £13.94/Hr.
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Housekeeping Twilight Team Leader employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Twilight Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out LEGOLAND's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their awesome environment.
✨Tip Number 2
Practice your leadership skills! As a Housekeeping Twilight Team Leader, you'll need to motivate your team. Think of examples from your past where you've successfully led a group or resolved conflicts. This will help you shine during the interview!
✨Tip Number 3
Be ready to discuss health and safety! Since you'll be responsible for monitoring stock levels and ensuring cleanliness standards, brush up on your knowledge of COSHH and risk assessments. Showing you’re clued up will definitely impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the LEGOLAND family. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Housekeeping Twilight Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: As a Housekeeping Twilight Team Leader, we want to see your experience in leading teams shine through. Share specific examples of how you've motivated and managed a team in the past, especially in a hotel or similar setting.
Highlight Your Cleaning Expertise: Make sure to mention your hands-on experience with cleaning equipment and chemicals. We’re looking for someone who knows their stuff when it comes to health and safety policies, so don’t hold back on those details!
Be Personable and Engaging: Since this role involves guest interactions, let your personality come through in your application. We love candidates who can connect with guests and create a welcoming atmosphere, so share any relevant experiences that showcase your people skills.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to joining our AWESOME team at LEGOLAND Windsor Resort!
How to prepare for a job interview at LEGOLAND Parks
✨Know Your Stuff
Make sure you brush up on your knowledge of housekeeping standards and health and safety policies. Familiarise yourself with COSHH and Risk Assessments, as these are crucial for the role. Being able to discuss these confidently will show that you're serious about maintaining high cleanliness standards.
✨Lead by Example
As a Housekeeping Twilight Team Leader, you'll need to demonstrate strong leadership skills. Think about examples from your past where you've successfully led a team or handled challenges. Be ready to share how you motivate your team and ensure they meet cleanliness KPIs.
✨Show Your Passion for Guest Experience
This role is all about creating a welcoming environment for guests. Prepare to talk about how you’ve gone above and beyond in previous roles to enhance guest experiences. Highlight any specific instances where your actions made a positive impact on guests' stays.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions that show your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the job is the right fit for you.
