Housekeeping Twilight Team Lead

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time, fully flexible any 5 days out of 7, 5pm – 1am

Contract Type: Permanent, hourly paid

Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we're recruiting for a Housekeeping Twilight Team Leader to join our AWESOME Hotel Twilight Team! As a Housekeeping Team Leader, you'll lead a team of Housekeepers, Linen Porters, and Public Area Cleaners, ensuring our hotels maintain the exceptional cleanliness standards that guests expect and deserve during their stay. Working within our Hotel Housekeeping department, you'll lead by example, motivating your team to deliver outstanding guest service while maintaining clean, safe, and welcoming guest rooms and public areas. You'll oversee room inspections, support health and safety compliance, manage stock levels, and drive performance against housekeeping and cleanliness KPI targets. This is a fantastic opportunity for someone with experience in hotel housekeeping, hospitality, cleaning operations, or team leadership who is looking to develop their people management skills. You'll play a key role in training, coaching, and supporting your team, handling employee relations matters professionally alongside the People Team, and ensuring high standards are consistently achieved across the operation. If you're passionate about hospitality, guest experience, hotel operations, housekeeping management, and leading teams, we'd love to hear from you. This varied and rewarding role offers the chance to make a real impact on both team performance and guest satisfaction.

Qualifications & Experience

• Previous experience within housekeeping as a room attendant or team leader
• Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alternative overnight accommodation function
• Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
• Ability to lead the team effectively
• High quality attention to detail
• This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
• Relevant travel arrangements for shifts finishing at 1am
• Due to the shift times candidates must be over the age of 18

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!
• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

Pay Range: From GBP £14.44/Hr.