Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable experiences for guests at the LEGOLAND Windsor Resort.
- Company: Join the fun team at the UK's favourite children's theme park!
- Benefits: Earn £8.00 - £12.21 per hour, plus amazing discounts and perks.
- Why this job: Be part of a magical environment where every day is an adventure.
- Qualifications: Experience in hospitality and a passion for excellent customer service.
- Other info: Flexible hours, ongoing training, and opportunities for growth await you!
What you\’ll bring to the team
Hotel Front of House Assistant
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for a Hotel Front of House Assistant to join our AWESOME Hotel Operations Team!
Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience!Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!
As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carryingout checking of park tickets and giving our guests your best tips for a great day out!
You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receivingguest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us.
Our Hotel Front of House team work across all three of our beautifully themed LEGOLAND Hotels.
Qualifications & Experience
- Experience of working in a Hotel within a Front of House or Receptionist role
- Confident in manual handling as you will be expected to lift and move guest luggage
- Flexible approach to working – our Hotel Reception Team are not an office-based function
- You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
- Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
- Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
- Have a passion for delivering excellent service and a passion for our brand
Benefits
- Pay of £8.00 – £12.21 per hour (age related)
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Hotel Front of House Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
From GBP £8.00/Hr.
#J-18808-Ljbffr
Hotel Front of House Assistant employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Front of House Assistant
✨Tip Number 1
Get to know the LEGOLAND Windsor Resort inside out! Familiarise yourself with the hotel facilities, local attractions, and the best tips for guests. This way, when you chat with potential employers, you can show off your knowledge and passion for creating unforgettable experiences.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios where you greet guests, handle luggage, or answer queries. The more comfortable you are in these situations, the better you'll shine during interviews and assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even refer you for the role. Plus, it shows your enthusiasm for being part of the LEGOLAND team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out on your chance to join our awesome team!
We think you need these skills to ace Hotel Front of House Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see how much you love making guests' experiences memorable!
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in hotel or front of house roles. We’re looking for specific examples that demonstrate your skills and how they relate to the job.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for our Hotel Front of House Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our AWESOME team.
How to prepare for a job interview at LEGOLAND Parks
✨Know the Role Inside Out
Before your interview, make sure you understand what a Hotel Front of House Assistant does. Familiarise yourself with the responsibilities mentioned in the job description, like checking guests in and managing luggage. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing a 5-star experience, be ready to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you went above and beyond for a guest or resolved a tricky issue. This will demonstrate your passion for making guests feel special.
✨Be Flexible and Adaptable
The job requires a flexible approach to working hours and tasks. During the interview, highlight your ability to adapt to different situations, whether it's working early shifts or assisting guests outside in various weather conditions. This shows that you're ready to embrace the dynamic nature of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure guest satisfaction. This not only shows your interest in the position but also helps you determine if the company is the right fit for you.
