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- Tasks: Help guests have an unforgettable day at LEGOLAND® by resolving queries and feedback.
- Company: Join the fun team at LEGOLAND® Windsor Resort, the UK's favourite children's theme park!
- Benefits: Enjoy discounts on LEGO products, free tickets, and ongoing training opportunities.
- Other info: Flexible hours, seasonal role until Winter 2026, with excellent career growth potential.
- Why this job: Be part of a magical experience and create lasting memories for families.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 17640 - 17640 ÂŁ per year.
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Includes Full time/ Part Time – working up to 5 days out of 7, with hours covering 7:30am – 8:00pm on a rotational basis
Contract Type: Seasonal, until Winter 2026
Here at the LEGOLAND® Windsor Resort we are getting ready for our 2026 season, and we are recruiting for Guest Services Host to join our AWESOME Guest Excellence Team! Our Guest Services Team are based at the top of our beautiful resort, helping our guests with their queries throughout the day and resolving guest feedback in the moment. Your role will be key in making sure our guests have a memorable day for the right reasons. You’ll be passionate about ensuring our guests have a positive experience, while being mindful that resolutions or compensation distribution is reasonable and aligned with the individual guest experience and our company recovery matrix.
Qualifications & Experience
- Excellent communication skills in both written and verbal communication
- Experience working with customer feedback both face to face and via email / social media / on the phone
- Resilient, welcoming, approachable and empathetic
- You must have the ability to remain calm when addressing escalated, sensitive and in-person guest feedback
- You will be organised, with excellent time management
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND® Windsor Resort: We are looking for Commercial Hosts to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick.
About Merlin: A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
From GBP ÂŁ8.50/Hr.
Guest Services Host employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Host
✨Tip Number 1
Get to know the LEGOLAND® Windsor Resort inside out! Familiarise yourself with the attractions, services, and guest experiences. This way, when you chat with potential employers, you can show off your passion and knowledge about the place.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests face-to-face, make sure you can express yourself clearly and confidently. Role-play scenarios with friends or family to get comfortable handling different types of guest feedback.
✨Tip Number 3
Show your resilience! Be ready to share examples of how you've handled tough situations in the past. Employers love to see that you can stay calm under pressure and turn a negative experience into a positive one for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at LEGOLAND® Windsor Resort. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Guest Services Host
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for guest services shine through! We want to see how much you care about creating memorable experiences for our guests.
Be Clear and Concise: Make sure your written application is easy to read. Use clear language and get straight to the point. We appreciate a well-structured application that highlights your relevant skills and experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor it to the Guest Services Host role. Mention specific experiences that relate to handling guest feedback and providing excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at LEGOLAND Parks
✨Know the Company
Before your interview, take some time to research LEGOLAND® Windsor Resort. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Guest Services Host, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer feedback or resolved issues. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate effectively in both verbal and written forms.
✨Demonstrate Empathy and Resilience
In your interview, be ready to discuss how you handle difficult situations with guests. Share specific instances where you remained calm and empathetic while addressing escalated feedback. This will highlight your resilience and ability to create positive experiences for guests, which is crucial for this role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask insightful questions about the team and the role. Inquire about the training process or how success is measured for a Guest Services Host. This shows that you’re proactive and genuinely interested in contributing to the team’s success.