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For Companies At a Glance
- Tasks: Manage the magical Grotto experience and lead a team of elves this Christmas season.
- Company: Join the LEGOLAND Windsor Resort, the ultimate family theme park.
- Benefits: Earn £13/hour, enjoy discounts on LEGO products, and receive free tickets for friends and family.
- Why this job: Create unforgettable memories for families while working in a fun, festive environment.
- Qualifications: Previous team leadership experience in entertainment or seasonal settings is essential.
- Other info: Flexible hours, ongoing training, and a chance to spread Christmas cheer!
What you\’ll bring to the team
Grotto Manager
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, according to our operational Christmas event calendar, shifts will predominantly cover hours between 8am – 5:30pm
Contract Type: Seasonal, 10th November – 23rd December 2025
Here at the LEGOLAND Windsor Resort, we are busy planning our awesome Christmas event, and we are looking for a Grotto Manager to join Father Christmas for the season!
The Grotto Manager is part of the wider Entertainment Team, and they will be responsible for the day to day running of our immersive Christmas grotto area, one of the key elements of our extra special Christmas event here at LEGOLAND Windsor Resort!
You will ensure the area is running smoothly, our guests are receiving the highest quality of interaction from your team of elves and Father Christmas has enough gifts for all of our young visitors.
You’ll be responsible for keeping the Grotto area adhering to all health and safety protocols and procedures, you’ll keep an eye of your team of elves (managing performance, celebrating their success) and you’ll be the key point of contact / department representative throughout the operation. We’d love you to have a really keen eye for detail, and we are looking for a candidate with big ideas and suggestions for continuously improving our guests experience of their visit with Father Christmas and his elves!
Qualifications & Experience
- Must be available from mid-November until end of December
- Previous experience as a team leader within an Entertainment setting or Christmas / seasonal setting
- Ideally, you’ll have worked as a team leader within the wonderful world of events, preferably in a Grotto or similar
- Must be a confident and excellent communicator, with exceptional organisation and reactive management skills
- Previous experience in a customer service or guest satisfaction role is essential
Benefits
- Pay of £13.00 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Grotto Manager to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £13.00/Hr.
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Grotto Manager employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Grotto Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into LEGOLAND's vibe. Check out their social media and website to see what they're all about. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your storytelling skills! As a Grotto Manager, you'll need to engage guests and lead your team. Prepare some fun anecdotes or experiences from your past roles that highlight your leadership and customer service skills.
✨Tip Number 3
Be ready to showcase your creativity! Think of some innovative ideas for enhancing the guest experience at the grotto. Share these during your interview to demonstrate your passion for making Christmas magical for everyone.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our awesome team at LEGOLAND. Don’t miss out on this festive opportunity!
We think you need these skills to ace Grotto Manager
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the festive season shine through! We want to see how excited you are about being part of our Christmas event and managing the Grotto. A sprinkle of enthusiasm can make your application stand out!
Tailor Your Experience: Make sure to highlight any relevant experience you have in team leadership or customer service, especially in entertainment or seasonal settings. We love seeing how your past roles have prepared you for this magical opportunity!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for the Grotto Manager role. Avoid fluff and focus on what makes you the perfect candidate!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role. Plus, it’s super easy to do!
How to prepare for a job interview at LEGOLAND Parks
✨Know the Grotto Inside Out
Before your interview, make sure you’re familiar with the Grotto concept and what it entails. Research LEGOLAND's Christmas events and think about how you can enhance the guest experience. This will show your passion for the role and your understanding of what makes a magical visit.
✨Showcase Your Leadership Skills
As a Grotto Manager, you'll be leading a team of elves! Prepare examples from your past experiences where you've successfully managed a team or improved performance. Highlight your communication skills and how you celebrate team successes to create a positive atmosphere.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be ready to discuss your previous roles in customer service and how you’ve gone above and beyond to ensure guests have a memorable experience. Think of specific instances where you turned a challenging situation into a positive one.
✨Bring Your Big Ideas
The job description mentions a keen eye for detail and big ideas for improvement. Come prepared with suggestions on how to enhance the Grotto experience. Whether it's new activities or ways to engage with guests, showing initiative will set you apart from other candidates.
