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- Tasks: Create unforgettable experiences for guests at LEGOLAND® Windsor Resort.
- Company: Join the fun team at the UK's favourite children's theme park!
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and ongoing training.
- Other info: Flexible hours and opportunities for career growth in a vibrant setting.
- Why this job: Be part of a magical environment where every day is an adventure!
- Qualifications: Experience in hospitality and a passion for excellent customer service.
The predicted salary is between 17640 - 17640 £ per year.
Hotel Front of House Assistant
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm (early shifts, mid shifts and late shifts on a rotational basis)
Contract Type: Seasonal, until Winter 2026
Here at the LEGOLAND® Windsor Resort our 2026 season is in full swing, and we are recruiting for Hotel Front of House Assistants to join our AWESOME Hotel Operations Team! Our Hotel Front of House Assistants will be responsible for making sure our guests receive a 5-star experience! Whether you’re at our open plan reception area checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!
As a Hotel Front of House Assistant you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries. You will work across multiple areas within the Hotel, not just the reception area, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host. You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out! You will also take ownership of the booking of breakfast/dinner/swimming sessions for our guests, receiving guest feedback and enquiries, escalating as required, and ensure you are always seeking new ways to elevate our guests experience on their overnight stay with us. Our Hotel Front of House team work across all three of our beautifully themed LEGOLAND Hotels.
Qualifications & Experience
- Experience of working in a Hotel within a Front of House or Receptionist role
- Confident in manual handling as you will be expected to lift and move guest luggage
- Flexible approach to working – our Hotel Reception Team are not an office-based function
- You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
- Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
- Comfortable to work outside on our Hotel gates interacting with our guests, whatever the weather!
- Have a passion for delivering excellent service and a passion for our brand
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
Pay Range: From GBP £8.50/Hr.
Front of House Assistant employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the LEGOLAND® Windsor Resort inside out! Familiarise yourself with the hotel layout, services, and local attractions. This way, when you chat with guests, you can share insider tips that’ll make their stay unforgettable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different guest scenarios. The more comfortable you are, the better you'll shine during interviews and on the job!
✨Tip Number 3
Be flexible and ready to adapt! The hotel environment can be fast-paced and unpredictable. Show that you can handle various tasks, from checking in guests to managing luggage, with a smile on your face.
✨Tip Number 4
Apply through our website for the best chance of landing the role! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you're keen to be part of our awesome team!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the LEGOLAND brand.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hotel operations. We love seeing how your past roles can contribute to creating those 5-star experiences for our guests!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our Front of House team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this awesome opportunity at LEGOLAND Windsor.
How to prepare for a job interview at LEGOLAND Parks
✨Know the LEGOLAND® Experience
Before your interview, dive into what makes LEGOLAND® Windsor Resort special. Familiarise yourself with the attractions, the hotels, and the overall guest experience. This knowledge will not only impress your interviewers but also help you answer questions about how you can enhance guests' stays.
✨Show Off Your Customer Service Skills
As a Front of House Assistant, customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. Be ready to discuss how you would handle various guest scenarios, showcasing your passion for delivering excellent service.
✨Demonstrate Flexibility and Team Spirit
This role requires a flexible approach to working hours and tasks. During the interview, highlight your adaptability and willingness to take on different responsibilities. Share experiences where you worked well in a team, especially in dynamic environments, to show that you're a great fit for their awesome team.
✨Dress for Success and Bring Your Enthusiasm
While the role is fun and casual, it's important to dress smartly for your interview. Show that you take the opportunity seriously. Also, let your enthusiasm shine through! A positive attitude can make a huge difference, so be sure to express your excitement about the role and the chance to create memorable experiences for guests.