At a Glance
- Tasks: Lead first aid operations at LEGOLAND, ensuring top-notch care for guests and staff.
- Company: Join the fun at Merlin, where we create magical experiences worldwide.
- Benefits: Enjoy discounts on LEGO products, free attraction tickets, and a supportive work environment.
- Other info: Flexible hours, ongoing training, and great career growth opportunities await you!
- Why this job: Make a real difference in guest safety while working in an exciting theme park.
- Qualifications: Must have a valid First Aid at Work qualification and excellent communication skills.
The predicted salary is between 27120 - 27120 £ per year.
What you'll bring to the team
Full time fully flexible, including evenings and weekends
Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
Job Scope
- Deliver day to day operation of First Aid at LEGOLAND Windsor Resort and by offering a first aid service to both employees and guests delivered to a high quality, within the agreed standards set out in the current St. John’s First Aid at Work Guidelines and LEGOLAND Windsor Resort first aid procedures.
- Overview the daily duties to make sure the department is fully functional.
- Providing the ultimate experience of the Merlin/LEGOLAND brand.
- Ensure consistent high standards of front and back of house areas.
- To make sure that the daily running of the department is smooth and efficient.
- In consultation with relevant managers, maintain first aid policies, procedures & COSWP.
- Bi-regular attendance in a clinical environment or on first aid duties, keeps skills and knowledge base up-to-date and reports back with any changes in current first aid procedures.
- Manages specific projects as agreed by the Zonal Manager.
- Provides administrative and IT support and produces accurate reports, general IT and documentation as necessary.
- Archives old records and prepare forthcoming seasonal paperwork.
- Maintain our relationship with local emergency services. Seeks and acts on feedback from them regarding improving customer care.
- Organises and arranges regular and random drug and alcohol testing across the resort.
- Liaise with Human Resources when appropriate.
Qualifications & Experience
- Excellent communication skills.
- Have a working knowledge of the Park and Hotel including geographical layout and services. (Desired)
- Have an awareness of our guests’ wants and needs to eliminate complaints and exceed expectations.
- Actively demonstrate commitment to positively handling difficult situations and change without conflict.
- Due to the nature of this role a valid First Aid at Work Qualification is required (FAW).
- Full Driving License is desirable.
Benefits
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants.
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent.
- Private pension scheme.
- Life assurance scheme.
- Employee assistance programme.
- Access to Perks at Work which offers 30,000+ national & local employee discounts.
- Free staff parking.
- Ongoing training & development.
Pay Range: GBP £13.00/Hr.
First Aid Lead employer: LEGOLAND Parks
At Merlin, we believe in creating unforgettable experiences, and as a First Aid Lead at LEGOLAND Windsor Resort, you'll be part of a vibrant team dedicated to ensuring the safety and well-being of our guests and employees. With a strong focus on employee growth, we offer ongoing training, a supportive work culture, and unique benefits like a Merlin Magic Pass for free access to attractions worldwide, making it an exciting place to build your career while having fun.
StudySmarter Expert Advice🤫
We think this is how you could land First Aid Lead
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes LEGOLAND special. Watch videos, read reviews, and understand their values. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your first aid skills! Since this role is all about providing top-notch first aid services, brush up on your knowledge and be ready to discuss how you handle real-life scenarios. It’ll show you’re prepared and passionate about the job.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an inside edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep track of your application status easily. Don’t miss out on this opportunity!
We think you need these skills to ace First Aid Lead
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about working with us at LEGOLAND. Share why you want to be a First Aid Lead and how you can contribute to our fun-filled environment.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that match what we're looking for. We want to see how your background aligns with the responsibilities of the First Aid Lead position, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and submit your application today!
How to prepare for a job interview at LEGOLAND Parks
✨Know Your First Aid Inside Out
Make sure you brush up on your First Aid knowledge before the interview. Familiarise yourself with the latest St. John’s First Aid at Work Guidelines and be ready to discuss how you would apply them in a busy environment like LEGOLAND.
✨Showcase Your Communication Skills
As a First Aid Lead, you'll need to communicate effectively with both guests and staff. Prepare examples of how you've successfully handled difficult situations or communicated important information in the past.
✨Understand the Park Layout
Having a good grasp of the LEGOLAND Windsor Resort layout will impress your interviewers. Research the park's key areas and services so you can confidently discuss how you'd navigate and manage first aid operations across the site.
✨Demonstrate Your Passion for Customer Care
Merlin values creating memorable experiences for guests. Be prepared to share your thoughts on what excellent customer care looks like in a first aid context and how you would exceed guests' expectations while ensuring their safety.
