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For Companies At a Glance
- Tasks: Assist guests by responding to feedback via phone, email, and online reviews.
- Company: Join the LEGOLAND Windsor Resort, the ultimate family destination for fun and adventure.
- Benefits: Enjoy £12.21/hour, 40% off LEGO products, and 20 free tickets to Merlin attractions!
- Why this job: Be part of a vibrant team creating magical experiences for families in a fun environment.
- Qualifications: Experience in customer service, excellent communication skills, and attention to detail required.
- Other info: Flexible hours, seasonal contract until Winter 2025, and ongoing training opportunities.
What you\’ll bring to the team
Customer Services Assistant
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: Full time fully flexible, any 5 days out of 7, covering hours that can be between 9:00am – 5:00pm
Contract Type: Seasonal, until Winter 2025
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for Customer Services Assistants to join our AWESOME Customer Service Team!
Our awesome Customer Services Assistants are responsible for ensuring efficient and appropriate responses to all guest feedback the Resort receives via phone, email, and online reviews. Our guests enjoy and appreciate sharing their feedback with us, and in turn the Customer Service Assistant can lead the way in representing the voice of the guest, ensuring they feel heard and valued.
You will maintain a high standard of written email responses to our guests, meet response time targets on all forms of guest contact and decide upon appropriate resolution and compensation when resolving guest feedback, always keeping in mind the Merlin company values and LEGOLAND brand.
Qualifications & Experience
- Experience working in a Customer Services Team environment, communicating directly with customers via email and telephone
- Have a passion for delivering excellent customer service
- Have exceptional attention to detail, including written spelling, punctuation and grammar
- Be able to clearly communicate to our guests and with fellow colleagues
Benefits
- Pay of £12.21 per hour
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Pro rata holiday allowance based on 28 days full time equivalent
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Customer Services Assistant to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
GBP £12.21/Hr. #J-18808-Ljbffr
Customer Services Assistant employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Familiarise yourself with the LEGOLAND brand and its values. Understanding what makes LEGOLAND unique will help you align your responses and interactions with guests, showcasing your passion for the company.
✨Tip Number 2
Practice your communication skills, especially in handling customer feedback. Role-playing different scenarios can prepare you for real-life situations, ensuring you respond effectively and empathetically to guest concerns.
✨Tip Number 3
Get to know the common issues guests face at theme parks. Researching typical customer service challenges in similar environments can give you an edge in understanding how to resolve complaints efficiently.
✨Tip Number 4
Network with current or former employees of LEGOLAND or similar attractions. They can provide valuable insights into the work culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Services Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively. Mention specific examples of how you've handled customer feedback in the past, demonstrating your attention to detail and problem-solving skills.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service roles. Include details about your communication skills, particularly in written formats, as this is crucial for the role. Make sure to mention any achievements or positive outcomes from your past positions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling, punctuation, and grammar errors. A well-written application reflects your attention to detail, which is essential for the Customer Services Assistant role.
How to prepare for a job interview at LEGOLAND Parks
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Prepare for Common Scenarios
Think about potential guest feedback scenarios you might encounter in the role. Prepare responses that reflect how you would handle complaints or requests, ensuring you align with the company's values and focus on making guests feel valued.
✨Highlight Your Attention to Detail
Since the role requires maintaining high standards in written communication, be ready to discuss how you ensure accuracy in your emails and messages. You could even mention any tools or methods you use to check your work for spelling, punctuation, and grammar.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Services Assistant position.
