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For Companies At a Glance
- Tasks: Lead the Accommodation team to ensure a top-notch guest experience at our hotels.
- Company: Join LEGOLAND Windsor Resort, the ultimate family destination filled with fun and adventure.
- Benefits: Enjoy 40% off LEGO products, free Merlin attraction tickets, and staff discounts.
- Why this job: Be part of a vibrant team creating magical memories for families in a fun environment.
- Qualifications: Previous hotel experience and strong communication skills are essential.
- Other info: Permanent position with ongoing training and development opportunities.
The predicted salary is between 26000 - 36400 £ per year.
What you\’ll bring to the team
Accommodation Supervisor
Location: LEGOLAND Windsor Resort, Windsor, SL4 4AY
Hours: 37.5 hours per week, across a 7-day rota (any 5 days out of 7)
Contract Type: Permanent, Salaried
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing, and we are recruiting for an Accommodation Supervisor to join our AWESOME Hotel Operations Team!
The Accommodation Supervisor will support the day-to-day operation of our two Brick-tastic hotels and our beautiful LEGOLAND Woodland Village lodges and barrels. Working as a central point of contact for the Accommodations team, the Accommodations Supervisor will respond to department queries, monitor in-house digital systems for guest and staff requests, resolve on the spot guest complaints, handle reservation queries and support with employee relations issues, with the overall goal of delivering first class guest experience to every family that chooses LEGOLAND Windsor for their short break.
You will identify, prioritise and communicate actions via the relevant communication channels (radio, phone, email, digital systems), maintaining accurate records to identify trends and areas for improvement. As an integral part of the accommodations team, you will seek to consistently improve our guest satisfaction and ensure the smooth operation of all overnight accommodations.
Qualifications & Experience
- Previous experience working in a hotel function, ideally front desk / reception administration or back of house / administration is essential
- Clear and professional communication across phone, email, and digital systems
- Previous experience with data metrics, reporting, tracking and presentation of collected data
- Passionate about exceeding guest expectations, with a focus on improving guest KPI metrics
- Familiar with risk assessments, health & safety compliance and accident / incident reporting
- The ability to embrace our Merlin values – Own Your Craft, Go Together, Enjoy the Ride, Drive & Discover, and We Care – and empower the team around you to bring joy, create connections and make lasting memories for our guests, leading by example to guide the behaviours that set us apart as an employer, a community and a first choice destination for families.
Benefits
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Free staff parking
- Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for an Accommodation Supervisor to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email atjobs@legoland.co.ukand one of the team will get back to you as soon as possible.
Pay Range
From GBP £26,000.00/Yr. #J-18808-Ljbffr
Accommodation Supervisor employer: LEGOLAND Parks
Contact Detail:
LEGOLAND Parks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Supervisor
✨Tip Number 1
Familiarise yourself with the LEGOLAND brand and its values. Understanding their mission to create memorable experiences for families will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of LEGOLAND Windsor. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare examples from your previous experience that demonstrate your ability to handle guest complaints and improve guest satisfaction. Specific scenarios will showcase your problem-solving skills effectively.
✨Tip Number 4
Be ready to discuss how you would use data metrics to enhance guest experiences. Showing your analytical skills and understanding of KPIs will set you apart as a candidate who can contribute to the team's success.
We think you need these skills to ace Accommodation Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations, particularly in front desk or administration roles. Emphasise any previous roles where you improved guest satisfaction or handled complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service and your ability to lead a team. Mention specific examples of how you've exceeded guest expectations in past roles and how you align with the Merlin values.
Highlight Relevant Skills: In your application, clearly outline your communication skills, experience with data metrics, and familiarity with health and safety compliance. These are key aspects of the Accommodation Supervisor role.
Show Enthusiasm for the Role: Express your excitement about working at LEGOLAND Windsor Resort and your commitment to creating memorable experiences for families. This enthusiasm can set you apart from other candidates.
How to prepare for a job interview at LEGOLAND Parks
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your previous roles where you went above and beyond to meet guest needs, as this aligns with the company's focus on exceeding expectations.
✨Demonstrate Communication Skills
Since the role requires clear communication across various channels, prepare to discuss how you've effectively communicated in past positions. Highlight any experience you have with handling complaints or resolving issues, as this will showcase your ability to manage guest relations.
✨Familiarise Yourself with Health & Safety Protocols
Given the importance of health and safety compliance in this role, brush up on relevant regulations and be ready to discuss how you've implemented or adhered to these in your previous jobs. This shows that you take safety seriously and understand its significance in hospitality.
✨Prepare for Data-Driven Discussions
As the position involves tracking metrics and reporting, be prepared to talk about your experience with data analysis. Bring examples of how you've used data to improve operations or guest satisfaction, which will demonstrate your analytical skills and commitment to continuous improvement.
